Business relationship manager

The Business Relationship Manager (BRM) serves as a strategic partner, trusted advisor, and collaborative leader, bridging the gap between Saint-Gobain Technology Services NA (SGTS) and the business unit(s) they support. This role focuses on fostering strong relationships, building trust, and empowering business partners to leverage IT solutions effectively to achieve their strategic objectives.

The BRM works closely with business leaders to understand their needs, challenges, and goals, aligning IT services and solutions to drive measurable value, operational efficiency, and innovation. Acting as a key advocate for IT within the business, the BRM champions digital transformation initiatives, supports demand management, and ensures seamless execution of IT projects and programs. By promoting collaboration and delivering impactful IT strategies, the BRM enables the business to succeed in a dynamic, technology-driven environment.

With a focus on relationship building, value delivery, and continuous improvement, the BRM helps Saint-Gobain achieve its long-term vision by aligning IT capabilities with business priorities and empowering business partners to unlock the full potential of technology.

As a Business Relationship Manager, you'll serve as the bridge between IT and the business-building trust, driving collaboration, and ensuring technology enables measurable results. You'll partner with leaders to align IT services with business goals, champion digital transformation, and turn strategic vision into execution.

Business Partnership & Relationship Management

• Build strong, trusted partnerships with business leaders to understand goals and align IT priorities.

• Foster collaboration and trust between IT and the business to ensure shared accountability for results.

• Advocate for IT policies, cybersecurity standards, and best practices across assigned business units.

• Equip leaders with the insight and tools to leverage IT solutions effectively and make informed decisions.

• Actively lead change management efforts to drive adoption and minimize disruption during IT rollouts.

Strategy & Roadmap Development

• Serve as a strategic advisor to business leadership, shaping long-term IT roadmaps aligned with organizational goals.

• Translate business strategies into actionable IT initiatives that deliver value and innovation.

• Identify opportunities for digital transformation, including Manufacturing 4.0, IoT, and emerging technologies.

• Balance risk and reward when evaluating new technology opportunities or investments.

Demand & Value Management

• Assess, prioritize, and coordinate IT demands to ensure alignment with strategic objectives.

• Partner with IT teams to manage portfolios, allocate resources, and ensure visibility of key initiatives.

• Track KPIs to measure IT service quality and business satisfaction.

• Quantify and communicate the value delivered through IT projects and services.

• Identify opportunities to optimize processes, improve efficiency, and enhance end-user experience.

Project & Program Leadership

• Oversee IT projects from planning to delivery, ensuring timelines, resources, and business outcomes are achieved.

• Manage risks and issues proactively to ensure successful execution.

• Facilitate collaboration between IT, business stakeholders, and vendors to deliver high-quality solutions.

• Communicate progress, challenges, and achievements clearly to leadership and project sponsors.

Required

• Education : Bachelor's degree in Information Technology, Business Administration, Computer Science, Management Information Systems, or a related field; or a high school diploma with 10+ years of relevant IT experience.

• Experience : Minimum of 3-5 years leading IT projects or support teams, with a proven record of aligning technology solutions to business needs.

• Communication : Strong written and verbal communication skills with the ability to translate technical concepts into clear business language.

• Languages : Fluent in English; French Canadian fluency (written and verbal) required for Canada-based roles.

• Travel : Up to 35% across the U.S. and Canada.

Highly Preferred

• Certifications : Business Relationship Management (BRMP, CBRM), IT Service Management (ITIL), or Project and Program Management (PMP, CSM, SAFe).

• Business & Technical Insight:

• Familiarity with manufacturing environments, Industry 4.0, IoT, and digital transformation initiatives.

• Strong business acumen with the ability to identify opportunities where technology delivers measurable value.

• Skilled at balancing strategic and tactical perspectives to guide IT investments and ensure value realization.

• Interpersonal & Leadership Skills:

• Proven ability to influence, persuade, and collaborate effectively across teams and leadership levels.

• Exceptional presentation skills; able to synthesize complex topics into clear, impactful messages.

• Strong relationship-building, negotiation, and conflict-management capabilities.

• Continuous Improvement & Risk Awareness:

• Proactively identifies opportunities to improve processes, enhance efficiency, and strengthen IT-business alignment.

• Anticipates and mitigates IT-related risks to support operational continuity and business resilience.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home ( .

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA HR [email protected] .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $102,000 to $158,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 13% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $115,260 to $178,540. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Well-being - Supporting your wellbeing, to thrive in life and work.

• Medical, Prescription Drug, Vision, and Dental Insurance

• Healthcare Saving Account and Flexible Spending Account options

• LiveWell Wellness Program

• Employee Assistance Program (EAP)

• Paid Time Off and Paid Parental Leave

• Retirement and Protection - Helping to make the future life you want a reality.

• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

• Company-provided Life Insurance, AD&D, Short-Term Disability

• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

• Accident Insurance

• Additional Benefits - Helping shape the experience and impact you want

• Commuter Benefits

• Group Legal

• Identity Theft Protection

• Auto and Home Insurance

• Pet Insurance and Discounts

• Back-up Child and Elder Care

• PerkSpot Employee Discount Program

• Volunteer Day