Customer Service Representative

The main objective of this role is to provide customer service to our clients with product inquiries, addressing concerns, obtaining orders, and recommending substitutions when needed.

Essential Job Functions
The essential duties and responsibilities for this position include, but are not limited to, the following:

· Providing excellent customer service to all existing or potential clients in a proficient, fast, and friendly manner.

· Entering phone, email, requests and client inquiries in the ERP system.

· Gaining knowledge of clients and identifying needs for potential sales.

· Contacting clients directly for sale orders.

· Updating customer information as required.

· Maintain safe and healthy work environment by following standards and procedures, complying with legal codes and regulations.

· Report any animal welfare related issues to management immediately.

· Report any potential Food Safety issues to management immediately.

· Report any damages to company vehicles, equipment, and buildings via maintenance work order software program.

· Comply with all company policies and procedures.

Minimum Required Qualifications
The minimum required qualifications for this position include, but are not limited to, the following:

· Minimum 2 years of equivalent customer service experience required.

· Strong organizational, analytical, and problem-solving abilities.

· Positive attitude and ability to work independently making decisions with minimum supervision.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

· Ability to legibly write entries for record keeping.

· Ability to handle and follow through on multiple projects simultaneously.

· Exceptional computer skills: knowledge of Excel, Word and PowerPoint.

· Strong teamwork skills with a willingness to assist others.

· Ability to work in a fast-paced environment.

· Ability to satisfy all assigned work schedules and comply with all time and attendance policies.

· Ability to comply with all company policies and procedures.

Physical Demands
The physical requirements/environmental factors for this position include, but are not limited to, the following:

· Ability to sit for extended periods while working at a computer

· Ability to walk, bend, reach, and stoop frequently.

· Ability to lift up to 20 lbs. occasionally.

DISCLAIMER

· This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

· All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

· I have read this job description (or had it read to me) and I fully understand all of my job duties and responsibilities as set forth herein. I am able to perform the duties and responsibilities as outlined, with or without reasonable accommodation. I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department and if so, I will be required to perform such additional duties and responsibilities. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the HR staff.