Leasing Assistant

Job Description

Job Description

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States.

Job Description:

The Leasing Assistant reports to the Assistant General Manager and serves as one of the primary contacts for residents on a daily basis as well as prospective residents looking to engage in a new lease. The Leasing Assistant’s primary responsibilities include all elements related to community development and success, including but not limited to: communication to residents and prospective residents, handling walk in traffic, answering phones and emails, touring, generating lease documents, signing and closing leases. In addition, the Leasing Assistant will assist the Assistant General Manager in coordinating resident activities, leasing activities, assist with turn and move-in, and maintain excellent resident relations through outstanding customer service. The Leasing Assistant is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. This is a part-time position. The mandatory days would be Monday (9am-5:30pm) and Saturday (9am-5pm); other scheduling needs can be discussed during the interview process.

Responsibilities:

• Maintain positive resident relations through outstanding service
• Participate in the daily operations of the property
• Process leases and accompanying paperwork
• Displaying high levels of service through email responses, social media outreach and phone communications
• Assist with leasing events and activities
• Participate in resident retention events and activities
• Actively participate in the GMHgo initiative
• Shop competitors' properties
• Thorough knowledge of office applications and company policies

Characteristics and Qualifications:

• Customer service experience
• Outgoing, kind and generous personality, & an enthusiasm for service
• Active knowledge of online Social Media and social presence avenues
• Strong organizational and administrative abilities as well as, excellent communication and people skills
• A passion to serve residents, parents, vendors, and colleagues

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GMH Communities is an Equal Opportunity Employer