Customer Service Representative

Job Description

Job Description

Description:

CUSTOMER SERVICE REPRESENTATIVE – Glen Mills, PA Full-Time | On-Site

POSITION HIGHLIGHTS

• Competitive salary with benefits

• Full-time, Monday through Friday schedule

• Medical, dental, vision & 401(k)

• Unlimited Paid Time Off

• Team-oriented, patient-focused environment

• Mission-driven healthcare organization improving patient outcomes through DME solutions

ROLE SUMMARY

The Customer Service Representative coordinates all aspects of customer service responsibilities to support patients and internal teams. This role serves as a primary point of contact for inbound patient calls, ensuring timely resolution of inquiries, accurate documentation, and professional communication. The Representative updates patient records, supports intake processes, and assists with administrative tasks to maintain efficient operations. This is a full-time position with Monday through Friday hours.

KEY RESPONSIBILITIES

• Answer incoming telephone calls and address patient needs with professionalism and empathy

• Update patient records, case statuses, and intake information accurately within the company database

• Complete patient intake and troubleshoot basic product-related concerns

• Manage high-volume inbound calls while maintaining service quality standards

• Process inbound and outbound mail, including claim documentation and internal requests

• Support and participate in company-wide culture and engagement initiatives

• Complete required in-person and e-learning training programs

• Collaborate effectively with team members, departments, and leadership

• Uphold company Mission, Vision, and Values in all interactions and responsibilities

• Perform other duties as assigned

• High School Diploma or GED required; equivalent combination of education and experience considered

• Minimum three years of related experience and/or training

• Excellent verbal communication skills with ability to multitask and work independently

• Strong phone communication skills and ability to manage high daily call volume

• Knowledge of insurance guidelines and DME experience preferred

• Proficient computer skills and practical knowledge of office software and equipment

• Ability to quickly acquire knowledge of departmental program structure, policies, and procedures

• Strong time management skills with ability to work independently with minimal supervision

• Ability to analyze information, identify problems, and make sound decisions in situations with limited standardization

• Ability to perform effectively in a fast-paced environment with unscheduled interruptions

SUPERVISORY FUNCTIONS

• This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.

APPLY TODAY If you are a service-oriented professional who thrives in a fast-paced healthcare environment and enjoys supporting patients through responsive, compassionate communication, we encourage you to apply and join our Customer Service team.