Chemical Injection Field Service Technician
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
- Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
- The chance to Improve Lives in our community with regular outreach and volunteerism opportunities
- The chance to join a learning and problem-solving culture
- Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!
- Attends and presents in daily morning operations meeting
- Performs moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories.
- Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment.
- Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards.
- Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.
- Processes and submits customer service transactions such as service tickets accurately.
- Provides accurate and timely information regarding availability of in-stock items.
- Answers basic inquiries from customers providing basic technical product and applications support.
- Refers customers to local sales representative for further sales & service requests
- Drives a company vehicle and makes deliveries to customer locations
- May support field sales activities
- Obtains signatures for deliveries made, as required.
- Works alone and/or under general supervision
- Develops good working relationships with customers through frequent and professional written and verbal communication.
- Communicates professionally & effectively with customers when delivering both good and bad information.
- Knows and complies with all safety policies and procedures.
- Works unconventional hours and potentially weekends to provide our required level of service on occasion.
- Attends work in predictable and regular manner
- Candidate must reside in Northern PA. or surrounding areas
- Work week and shift: Monday through Friday from 7AM to 4:30PM, some overtime and weekend work may occasionally be required
- Compensation package offered: Competitive hourly rate and eligibility for quarterly bonus
- New hire training provided by local personnel
- May travel by air to headquarters locations in Houston, TX
- Must have valid US driver license
- Must have acceptable driving record (MVR)
- Must have DOT medical certification
- High School Diploma or GED.
- Vocational/Technical training or certification, or equivalent experience.
- 2 years of assembly, installations, repair of chemical injection pumps or similar products and;
- 2 years of experience performing moderately complex installations independently
- 2 years of experience in strong customer service relations, including the ability to explain and train
- Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment
- Motor vehicle records must meet the standards for the company vehicle driving policy
- Must meet DOT physical requirements and training
- Able to lift at least 40lbs
- Proficient in MS Outlook and Excel
- High mechanical aptitude.
- High accuracy in data entry.
- Strong interpersonal skills to effectively interact with customers and various levels of management.
- Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules.
- Basic analytical and problem-solving skills.
- Must be able to travel daily away from the shop up to 90% of the time
- Speak, read and write English fluently
- Follow all safety policies and company-wide safety requirements
- Predictably and regularly attend work and be punctual
- Immigration sponsorship not offered for this role
- Role is deemed safety-sensitive and may be subject to employer or customer drug testing.
- Minimal crawling, climbing stairs, balancing, using a keyboard, and dialing less than 10%.
- Occasional bending, crouching, kneeling, squatting, climbing ladders, lifting up to 40lbs, reaching, twisting, stretching, pushing, pulling, standing, writing, and speaking between 11% - 33%.
- Frequent handling (grasping, holding, turning, working with hands), fingering (picking, pinching, fine manipulation), sitting, walking, and driving between 33% - 66%.
- Constant seeing and hearing greater than 66%.
- Vocational/Technical training or certification
- 5 years of experience in oil and gas field installation of chemical injection pumps or similar products
- 5 years performing moderately complex installations independently
- 5 years of experience in strong customer service relations; including the ability to explain and train
- High level of analytical and problem-solving skills
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