CyberSOC Operations Project Manager

JOB DESCRIPTION  

SRA’s mission is to level up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It’s Personal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture. SRA has twice been named a Best Place to Work by the Philadelphia Business Journal. 

These Essential Functions, Requirements, and Skills are guidelines. If you are a candidate who does not meet this exact job description but can demonstrate excellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply. SRA values a diverse workplace and strongly encourages people of all backgrounds to apply.  

Summary/Objective  

Security Risk Advisors is seeking a highly motivated and detail-oriented Project Manager to join our CyberSOC team. This role is pivotal in coordinating the delivery of services and projects for a diverse portfolio of clients, including Fortune 50 and Fortune 500 organizations across various industry sectors. The CyberSOC Project Manager will ensure seamless scheduling, communication, and continuous improvement of workflows, documents, and processes to enhance the security posture of our clients

Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Generate and maintain a 24/7 schedule and its associated reports for 160+ global team members.

• Track and maintain repositories of data pertaining to team members’ access and training in multiple platforms, which will be the baseline of the schedule of services.

• Maintain communication between internal resources, escalating issues to Team Lead(s) when necessary.

• Liaise with account leads and internal team members on how to deliver 24/7 client services.

• Look for opportunities for continuous improvement in all projects and processes currently being delivered and develop new processes to scale with departmental and company growth.

• Develop and maintain process documentation across multiple repositories with continuous review and improvement.

• Proactively identify project risks and resource scheduling challenges, working with Team Leads to remediate.

• Support maintenance of new hire onboarding processes as well as team member departure processes.

• Identify, track, monitor, and communicate project-related and operational issues, scope changes, variances, and contingencies. Facilitate solutions with the appropriate Team Lead(s).

• Organize and conduct project team meetings and other meetings as needed.

• Coordinate and manage SOC internal projects and processes.

• Understand the holistic view of the client’s business and cybersecurity needs.

• Act as the central point of contact for multiple team leads, synthesizing various opposing needs in a departmentally unified manner. 

Supervisory Responsibility  

May directly/indirectly supervise interns, co-ops and consultants on CyberSoc teams. 

Work Environment 

This job operates in a professional office environment, or remotely as needed/required. This role routinely uses standard office equipment.  

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with

Candidates with disabilities are encouraged to apply and email [email protected] with any questions. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.  

 Position Type/Expected Hours of Work  

This is a full-time position, and hours of work and days are Monday through Friday, 8:00am to 5pm. Occasional evening and weekend work may be required as job duties demand.  

  Travel  

Willingness to travel 

Required Education and Experience  

• Punctuality and timely attendance to external client and internal stakeholder needs. 

• Advanced written and verbal communication skills with a high level of professionalism.

• Excellent organizational skills with attention to detail.

• Flexibility to accommodate changing schedules of client and project needs and willingness to work extended hours when needed.

• Familiarity with MS Office Suite productivity tools such as SharePoint, Outlook, Teams, and Excel. 

Preferred Qualifications and Experience  

• Residence in Eastern time zone preferred, however, applicants in Western time zone will be considered 

• 1-3 years of professional project management or related work experience preferred.

• Holds or is working toward Project Management-related certifications (CAPM, CPMP, Project+).

• Consulting experience and/or a background in IT or cybersecurity. 

Skills and Qualifications 

• Creative Problem Solving 

• Strong Attention to Detail 

• Project Coordination 

• Collaborative Teamwork 

• Self-Motivation 

• Professional Writing 

• Sound Decision Making 

• Analytical Thinking 

• Workforce Scheduling 

• Quality Assurance 

• Data Reporting 

• Strategic Planning 

• Team Supervision 

• Technical Operations Management 

• Data Storytelling & Visualization 

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

EEO Statement  

Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected under federal, state, or local laws.    

Work with Experts:  Robust training program, plus company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encourage our employees to pursue continuing education and role-specific training. Every SRA employee is eligible to attend one training per year paid for by SRA

Corps Training Program:  Our SRA Corps training program is a six-week experience for new hires that begins with one week of orientation at our Philadelphia headquarters. Whether new hires are interns, co-ops, or full-time consultants, SRA Corps members meet our founders, learn our values, and experience a day in the life of a cybersecurity consultant. Following orientation, Corps members return to their home office and participate in trainings such as Consulting 101, Enterprise Networks, Cloud Security, and more. Our leaders provide hands-on offensive, defensive, and frameworks boot camps.

Mental Health Services:  SRA has partnered with BetterHelp to provide SRA employees with free mental health support. BetterHelp connects individuals with licensed therapists for chat, video and phone sessions.

Medical / Dental / Other (regular full-time employees only)

• Generous medical, dental, and vision benefits at different price points
• Company-paid disability and life insurance
• Company 401(k) plan, including annual 3% safe harbor contribution
• Free patient advocacy service that helps find care providers and resolve insurance queries
• Free on-site wellness programming covering both emotional and physical wellness
• Generous parental leave, sick leave, and vacation policies
• Option to work remotely or with a flexible schedule when needed
• Company-paid cellphone with discounted accessories
• 1-2-3 Give Program: 1. SRA will give $1,000 to a charity of your choice. 2. If you give an additional amount (up to $1,000), then, 3. SRA will match that amount up to $1,000