Process Owner III

Reference #: PROCE005072

Description

Career Opportunity

Process Owner III Location: Hybrid within commutable distance to a service area state location, periodic travel required What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success: The Process Owner III provides senior level support for the end-to-end oversight, optimization, and continuous improvement of key business processes and systems across SAP work streams, customer experience platforms and enterprise-wide solutions. Process Owners ensure operational efficiency, system integrity, and compliance with internal and external standards. They work cross-functionally with business units, IT, and vendors to drive business solutions that align with corporate goals. What you'll be working on: Documents, maintains, and continuously improves business processes and system workflows across assigned areas. Serves as a subject matter expert (SME) and strategic advisor on cross-functional business systems, processes and on SAP work streams and related business applications, or other business solutions. Acts as a liaison between business units, IT, and vendors. Includes managing the intake of issues and requests, performing initial analysis and either resolving or escalating as appropriate. Works cross-functionally with IT, business leaders, and vendors to improve workflows, resolve system/process issues and drive system/process enhancements. Participates in system testing, user acceptance testing (UAT), and change management efforts. Supports training content development and updates to process documentation. Ensures compliance with regulatory requirements, company policies, and internal control standards. Collaborates with project teams and cross-functional stakeholders to implement and monitor process changes. Participates in the On-Call Supervisor rotation. On-Call shifts are scheduled in one-week intervals. Annual minimum is two shifts as primary and two shifts as backup. Maintains awareness of industry best practices, tools, and trends related to customer experience, digital solutions, and enterprise systems. Owns end-to-end process governance, identifying key performance indicators (KPIs) and driving continuous improvement. Leads large-scale system implementations, upgrades, and enterprise change initiatives. Collaborates with senior leadership to align process solutions with organizational strategy. Oversees vendor relationships, including contract management, SLA tracking, and performance evaluations. Coaches and mentors junior team members and promotes process ownership across departments. Deep knowledge of SAP (S/4HANA, C4C, FSM, or SSAM) or enterprise systems and business process documentation. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Strong analytical, organizational, and communication skills. Experience with compliance and process documentation. Strong vendor management and compliance oversight experience. Ability to influence and collaborate with cross-functional stakeholders. Strategic mindset with the ability to translate business goals into scalable solutions. Who you are: High School Diploma or equivalent; Bachelor's degree in Business Administration, Operations Management, or a related field, preferred. 5 years of experience in process ownership, enterprise systems, customer operations, or related fields. Standard drivers' license Benefits/what's in it for you? Flexible work arrangement Competitive base salary based on successful candidate's background as it relates to the job requirements as well as internal equity considerations Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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