Business Capability Expert

JOB DESCRIPTION

Job Title

Job Description

Your role:

• Evaluating business processes to uncover opportunities for improving business capabilities, creating detailed business cases and strategic plans for enhancement. Contributing to the development, modification, and execution of organizational policies that impact operations and may influence the broader organization.
• Organizing workshops and cross‑functional meetings to ensure clear understanding and collaboration during capability implementation. Engaging Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to gather requirements that ensure business capability improvements align with organizational goals and objectives.
• Developing comprehensive end‑to‑end capability roadmaps that ensure compliance with operational standards while optimizing value delivery, productivity, and profitable growth. Driving process improvements using process and value stream mapping to deliver efficient, customer‑centric processes that are intuitive and supportive of employee satisfaction.
• Facilitating transformation activities including System Change Requests, defining functional requirements, supporting release planning, and enabling alignment between SMEs/Users and IT (Product Owner and Architect). Supporting user story creation, UAT script development, dry‑run testing, user training materials, product quality (PQ) script creation, Non-Product Software System (NPSS) validation, and the development of metrics to track improvements, adoption, and process compliance.
• Supporting end‑to‑end system and process improvements by defining functional requirements, aligning SMEs/Users with IT, and guiding creation of user stories and acceptance scripts. Coordinating release planning, testing activities, and validation steps to ensure solutions meet business needs and quality expectations.
• Driving adoption and compliance by creating training materials, supporting PQ testing, and participating in NPSS validation efforts. Tracking metrics, monitor process usage, and helping the business assess improvement impact and adherence to defined workflows.

You're the right fit if:

• You’ve acquired 5+ years of experience in areas such as process change management and delivery or Business Transformation. Expertise in SAP, strongly preferred.
• Your skills include:
  • Ability to facilitate process discussions with Subject Matter Experts, identify challenges in current workflows, and drive meaningful process improvements.
  • Translate business needs into clear, actionable requirements, and you thrive in environments where you must be self-directed.
  • Experience in healthcare with awareness of regulatory requirements relating to medical devices (preferred).
• You have a bachelor’s or master’s degree in business administration, Engineering or Information Technology or 9+ years of above-related experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You’re an excellent communicator and comfortable engaging with both peers and senior stakeholders, while building alignment and momentum across teams.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in PA is $121,500 to $194,000.

The pay range for this position in MA is $136,080 to $217,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA or Cambridge, MA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.