FQHC Operations Manager

JOB SUMMARY

The Operations Manager is responsible for supporting the COO in streamlining operations, enhancing service delivery, and ensuring compliance with federal, state, and local regulations. This position involves coordinating various operational functions, improving efficiency, and fostering effective communication across departments. The Operations Manager will demonstrate the values consistent with Squirrel Hill Health Center’s (SHHC) mission and will work with the SHHC team to make the Center a Medical Home for patients of all backgrounds.

ESSENTIAL FUNCTIONS:

Assist the COO in planning, implementing, and monitoring operational strategies and initiatives to meet organizational goals.

• In collaboration with the COO and CMO, manage clinic scheduling templates.
• In collaboration with the COO, manage critical platforms such as phone and messaging systems (Ring Central, NextGen, and others as introduced to SHHC workflows).
• Serves as an expert on platforms used by SHHC and assists staff during outages, upgrades and other disruptions to normal services.
• Collect, analyze, and prepare operations data and audits to support decision-making processes.
• Develop and maintain reports, dashboards, and presentations related to operations for the COO and other executives.
• Collaborate with COO and patient service teams to improve the patient experience and satisfaction.
• Lead and coordinate special projects and initiatives as assigned by the COO.
• Collaborate with cross-functional teams to implement process improvements and operational efficiencies.
• Serve as a liaison between departments and with external vendors to ensure effective communication and coordination of services.
• Assist in the preparation of internal and external communications related to operational issues.
• Participate in the training of staff in operational policies, procedures, and best practices.
• In collaboration with the COO and the Quality, Risk, and Compliance Coordinator works to ensure operational compliance with federal, state, and local regulations, including standards set by the Health Resources and Services Administration (HRSA).

• Maintains confidentiality and is compliant with HIPAA.
• Adheres to all SHHC policies and procedures.
• Accurately document all necessary information in the electronic health record system in a timely fashion.
• Provides support to the COO.
• Read and respond to work emails, Teams messages, Ring Central and other software platforms that support daily operations at SHHC.
• Foster a spirit of teamwork and instill a sense of company pride in his/her teams.
• Other Duties as assigned by the COO and executive team.

QUALIFICATIONS:

1. BA/BS in relevant field or equivalent on the job training.
2. Experience in a Community Health Clinic setting preferred.
3. Experience with primary care practice as well as mobile medical units and/or dental practice.
4. Excellent communication and technology skills.
5. Ability to work in a busy multi-cultural environment, maintaining flexible hours.
6. EMR (NextGen) superuser.
7. Ability to help foster growth of a multi-site community health center.
8. Knowledge of a second language a plus.
9. All required immunizations including annual influenza.