VP of Operations

Rolling Hills Industries is now employee-owned and has been serving Western PA for over 35 years! Rolling Hills offers cleaning services for banks and office buildings, warehouses, medical and surgical facilities, and automobile showrooms. The team at Rolling Hills considers customer service our #1 priority.

Role Overview:

The VP of Operations will be responsible for overseeing all aspects of our field operations, ensuring staffing levels are met, accounts are well-managed, and communication is seamless across the organization. This is a hands-on leadership role that requires strong accountability, operational discipline, and the ability to problem-solve quickly and effectively.

We are seeking a dynamic leader who thrives on building high-performing teams, maintaining strong customer relationships, and driving measurable improvements in service quality and operational efficiency.

Responsibilities:

• Lead and manage the operations team, ensuring all accounts are staffed appropriately and operating within contractual requirements.
• Oversee account performance, addressing issues proactively and maintaining strong customer relationships through timely follow-up and communication.
• Monitor staffing levels across all accounts and implement effective recruiting, hiring, and retention strategies to fill open positions quickly.
• Track and manage labor hours to ensure compliance with contract terms while maintaining profitability.
• Develop and implement operational processes that improve responsiveness, accountability, and service delivery.
• Serve as an escalation point for employee and client concerns, ensuring prompt resolution and clear communication.
• Analyze operational metrics and provide regular reporting to the CEO on performance, staffing, and client satisfaction.
• Lead the implementation of CleanSmarts, ensuring smooth adoption and quickly resolving any clocking, technology, or system-related issues.
• Build, train, and mentor the operations team, fostering a culture of accountability and continuous improvement.

Qualifications:

• Proven experience (8+ years) in operations leadership, ideally within janitorial, facilities management, or related service industries.
• Demonstrated success in managing multiple accounts and teams across different locations.
• Strong ability to recruit, staff, and retain frontline employees in a high-turnover environment.
• Exceptional organizational and communication skills, with a track record of resolving customer and employee concerns quickly.
• Financial acumen to track labor hours, manage budgets, and ensure operational profitability.
• A proactive, hands-on leadership style with the ability to drive results and hold teams accountable.

Why Join Us?

• Be part of a team that values your input and growth.
• Enjoy comprehensive benefits including health, dental, and vision insurance.
• Work in a supportive environment that encourages professional development.

Rolling Hills Industries is now employee-owned and has been serving Western PA for over 35 years! Rolling Hills offers cleaning services for banks and office buildings, warehouses, medical and surgical facilities, and automobile showrooms. The team at Rolling Hills considers customer service our #1 priority.