Hospitality Engagement Director

Job Description

In this growth-enabling, client-facing role, the Hospitality Engagement Director will drive a strategic partnership between corporate Aramark, domestic and international field leadership, vendor partners, our clients, and the community in support of Aramark’s position as a global Fortune 500 company and prominent player in the Philadelphia market.

The Hospitality Engagement Director is a brand ambassador and will develop and execute a world-class experience for guests at Aramark’s corporate headquarters (HQ) that reflects Aramark’s hospitality values. The role requires a dynamic individual with excellent interpersonal skills, the ability to interact with all level roles including c-suite, a keen eye for detail, highly organized, and a strong commitment to providing exceptional service.

We look forward to welcoming a dedicated professional to our team who will help us create memorable experiences for everyone who visits our corporate headquarters.

Job Responsibilities

Strategy & Planning

• Develop and lead a corporate visitor strategy that reflects Aramark’s Fortune 500 brand and Philadelphia leadership.
• Collaborate with business unit Growth, Marketing, Communications, and other teams to design tailored guest experiences
• Partner with Corporate Services, Innovation and Beverage Labs, and Technology to continuously evaluate and evolve HQ tours.
• Create tour playbooks, templates, and dedicated client spaces to ensure consistently high-quality visits.

Execution & Hospitality

• Plan, Lead, and Deliver customized, hospitality-focused experiences that highlight Aramark’s brand and capabilities.
• Coordinate with Communications and Community Relations to align visits with regional and nonprofit engagement goals.
• Manage visitor scheduling, hospitality services, and onsite events in collaboration with HQ partners.

Communication & Follow-Up

• Develop visitor profiles and brief executive leaders on client, prospect, and VIP visits.
• Track and communicate follow-ups in our CRM (Salesforce), ensuring next steps are completed.
• Train employees to serve as brand ambassadors and promote HQ visit successes through internal channels.
• Monitor visitor feedback and engagement metrics, reporting ROI to drive continuous improvement.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Communications, or a related field.
• Minimum of 7 years of experience in hospitality, marketing, sales, or customer experience roles.
• Exceptional communicator and presenter, comfortable speaking to large groups of people.
• Strong interpersonal and relationship-building skills, able to cultivate deep relationships and collaborate with diverse partners with varying priorities.
• Creative thinker with a proactive approach to solving complex problems.
• Demonstrated experience understanding the needs and expectations of C-suite leaders.
• Strong organizational, project management, and multitasking abilities.
• Ability to work independently and as part of a highly matrixed team.
• Professional appearance and demeanor.
• Flexibility to work occasional evenings and weekends for special events.

This is a Philadelphia-based role, and the successful individual has the ability to be in-person at Aramark HQ 4-5 days a week.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .