Automotive Service Director
Job Details:
Automotive Service Director
Our automotive dealership client is seeking an experienced Service Director to lead its service department. This role oversees daily operations, ensures GM standards are met, manages technician and advisor performance, and drives profitability while delivering outstanding customer satisfaction.
Key Responsibilities:
- Lead daily service operations, scheduling, and workflow management
- Monitor KPIs including CSI scores, labor hours, and gross profit margins
- Ensure compliance with GM warranty and service programs
- Coach and develop service advisors, technicians, and staff
- Collaborate with parts, sales, and collision teams to ensure a seamless customer experience
- Resolve customer concerns with professionalism and care
Qualifications:
- 5+ years in a service leadership role (GM experience strongly preferred)
- Proficient with Reynolds & Reynolds DMS
- Strong track record of driving efficiency, revenue, and customer satisfaction
- ASE or GM certifications a plus
To apply, please send a current copy of your resume to [email protected] for consideration. All communications are 100% confidential.
Please add me on LinkedIn!
I look forward to connecting with you!
Cole Storm
484 238 1946[email protected]
#dealership
#servicedirector
#automotive
#GM
#LI-CS1
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