Credit Specialist
Job Responsibilities:
- Monitor customer accounts to identify overdue payments and high-risk balances
- Conduct outbound and inbound calls to follow up on past-due accounts
- Negotiate payment plans and settlements with customers
- Investigate historical billing and payment data to resolve discrepancies
- Maintain accurate records of collection activities and account updates
- Support credit and collections strategies to reduce aged receivables
- Handle customer inquiries and resolve credit-related issues professionally
- Collaborate with internal teams to ensure proper account management
- Prepare reports on collection status and account performance
- Maintain a customer-focused, empathetic approach during all interactions
- Meet collection targets and performance metrics
Skills:
- Proficiency in Microsoft Office tools (Outlook, Excel, Teams)
- Experience with credit & collections systems / CRM tools
- Strong understanding of debt collection processes and financial regulations
- Data analysis skills for reviewing account history and receivables
- Ability to document and track collection activities accurately
- Familiarity with payment processing systems
Education/Experience:
- High School
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