Call Center Representative
LaSalle Network is partnering with a nationally recognized grocery retailer to expand their high-volume Call Center Customer Service team. We are seeking motivated Call Center Representatives to provide phone-based support for customers regarding grocery delivery services and in-store inquiries.
Key Responsibilities
- Handle a high volume of inbound customer calls in a structured call center setting
- Assist customers with grocery delivery concerns, including missing, damaged, or expired items
- Respond to inquiries regarding product availability, store policies, and restock timelines
- Accurately document call details and update customer records in real time
- Meet performance metrics including call quality, handle time, and attendance standards
- Provide professional, solution-focused support to ensure a positive customer experience
Qualifications
- Prior call center or high-volume customer service experience preferred
- Comfortable navigating multiple systems and Google Chrome simultaneously
- Strong verbal communication skills and active listening abilities
If you are looking to join a structured call center team where you can make an immediate impact while developing your customer service skills, we encourage you to apply today.
Compensation: $15/hour Training Hours: Monday through Friday – 1 st shift for the first 3-4 weeksSchedule after Training:? You will work 5 days a week for 8-hour shifts between 8 am –10 pm (you will receive your schedule upon offer). 1-2 weekend days will be required. Benefits: LaSalle Network contractors are eligible to enroll in medical, dental, and vision insurance benefits.
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