Account Installation Coordinator

Company :

United Concordia Dental

Job Description :

JOB SUMMARY

This job is responsible for timely and accurate client on-boarding and maintenance activities. The incumbent is applies some advanced skills to the position or assigned area.

ESSENTIAL RESPONSIBILITIES

• Process revisions to existing accounts. Enter rating changes, benefit options, and other modifications to an account profile. Coordinate information and activities with internal departments. Research and seek resolution to any discrepancies

• Install new accounts. Complete and process forms for new accounts. Update ID card tables and systems. Add certifications and billing information to systems. Create group policies and certificates of coverage

• Administer renewals. Enter renewal rates into systems

• Audit client onboarding and perform error management

• Other duties as assigned or requested.

EDUCATION

Minimum

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 3-5 years of related, progressive experience. Exempted experience requirements effective August 2016.

Preferred

• None

SKILLS

• Knows and applies some advanced skills specific to the assigned area. May adapt procedures, processes to meet the more complex requirements of the position.

• Uses established standard procedures to complete tasks. Instructions are often written and fairly well documented. Work is sometimes non- routine but usually of limited impact. Generally works under direct supervision.

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$21.53

Pay Range Maximum:

$32.30

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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Req ID: J273542