IT Asset Management Coordinator

job summary:
Job Title: IT Asset Management (ITAM) Coordinator

Location: Philadelphia, PA (100% Onsite)

Employment Type: Contract / Full-Time (Randstad Client)

Position Summary

As a Retail IT Asset Management (ITAM) Coordinator, you will be responsible for the end-to-end lifecycle management of all mission-critical retail technology assets across our Philadelphia locations. Unlike a standard support role, this position prioritizes the governance, inventory integrity, and strategic deployment of hardware. You will serve as the gatekeeper for our POS ecosystem, ensuring that every device-from Windows-based terminals to payment peripherals-is accounted for, properly imaged, and strategically rotated to minimize operational risk and maximize ROI.

Key Responsibilities

Strategic Asset Lifecycle Management: Oversee the full "Cradle-to-Grave" process for POS hardware, including procurement intake, imaging/configuration, deployment, and certified decommissioning.

Inventory Governance: Maintain a "Single Source of Truth" within the ServiceNow CMDB, ensuring 100% accuracy of hardware status, location, and user assignment.

Deployment & Refresh Strategy: Lead large-scale hardware refresh projects and rollouts, managing the logistical flow of HP Engage Go systems and Ingenico terminals to ensure zero-downtime transitions.

Stock Level Optimization: Analyze and maintain "Spare Pool" levels to ensure rapid replacement capability while minimizing carrying costs of excess inventory.

Auditing & Compliance: Conduct regular physical audits of onsite hardware and peripheral stock (scanners, printers, card readers) to reconcile against digital records and identify "ghost" assets.

Vendor & Warranty Coordination: Manage hardware warranty claims and coordinate with vendors for repairs or replacements, ensuring the fleet remains under active support coverage.

ITIL Process Integration: Utilize ITIL-aligned workflows in ServiceNow to document asset transitions, ensuring all hardware moves are captured via Incident and Change Management protocols.

Qualifications & Skills

Asset Management Expertise: Proven experience managing high-volume hardware inventories in a retail or enterprise environment.

Technical Proficiency: High level of proficiency with Windows 10/11 and experience imaging hardware via PXE or USB boot for standardized deployment.

Platform Knowledge: Strong working knowledge of ServiceNow (ITAM/CMDB modules) and ITIL frameworks.

Hardware Ecosystems: Familiarity with HP Engage Go, Ingenico, or comparable retail hardware ecosystems.

Analytical Mindset: Exceptional ability to track data trends, identify inventory discrepancies, and optimize logistics for hardware rollouts.

Logistical Execution: Ability to work onsite 5 days a week in Philadelphia to manage physical stockroom organization and hardware staging.

location: Philadelphia, Pennsylvania
job type: Contract
salary: $35 - 41 per hour
work hours: 9am to 5pm
education: Associates


responsibilities:

Hardware Lifecycle Management: Image, configure, and deploy Windows-based POS hardware, including HP Engage Go systems and Ingenico payment terminals.

System Maintenance: Provide comprehensive support for Windows 10 and Windows 11 operating systems across all retail devices.

Technical Troubleshooting: Diagnose and resolve complex hardware and software failures, peripheral connectivity issues, and OS-level glitches.

Project Execution: Lead and support store-wide device rollouts, hardware refreshes, and technology upgrades to ensure zero downtime for retail operations.

Inventory & Assets: Maintain an accurate database of all POS hardware inventory, ensuring spare pool levels are optimized and assets are tracked throughout their lifecycle.

Service Management: Utilize ServiceNow to document technical issues, track progress, and ensure all support tickets are resolved within established SLAs according to ITIL principles.

qualifications:
IT Asset Management experience

Technical Expertise: Demonstrated experience supporting Windows POS devices and a high level of proficiency with Windows 10/11.

Hardware Familiarity: Proven experience with HP Engage Go, Ingenico, or comparable POS ecosystems and associated peripherals (scanners, printers, card readers).

Project Experience: Solid track record of participating in hardware deployment or technology refresh projects in a retail or enterprise setting.

Process Knowledge: Strong working knowledge of ITIL frameworks and professional experience using ServiceNow for incident management.

Problem Solving: Exceptional analytical skills for troubleshooting OS and hardware-specific issues.

Communication: Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical staff.

Physical/Logistical: Ability to work onsite 5 days a week in Philadelphia and handle physical hardware setups and installations.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.