Customer Consultant

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose: PRIMARY PURPOSE OF POSITION

Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.

Primary Duties: PRIMARY DUTIES AND ACCOUNTABILITIES

• Receiving and answering customer inquiries via different communication methods.
• Furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.
• Processing orders regarding customer service requests, credit and collection activities.
• Processing deferred payment arrangements.
• Processing electric and gas emergencies.
• Reviewing and analyzing accounts to determine solutions.
• Providing customers explanations regarding usage and rates.
• Other customer requests and tasks assigned by management.

Job Scope:

JOB SCOPE

• To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation.
• Schedule: This position will be scheduled for 40 hour a week. You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. However, Customer Care Center hours may vary based upon emergent issues. Hours to address Holidays and emergency response needs may be required. Schedules may vary weekly and change within (48) hours based on business needs including hours to address holidays and emergency response.
• Training onsite five days a week at PECO HQ on Market St in Philadelphia for minimum of six months 

Minimum Qualifications:

MINIMUM QUALIFICATIONS

• You must have at least (2) years customer service experience (call center environment is preferred).
• High School diploma or equivalent.
• You must be able to type a *MINIMUM* of 40 words per minute.
• Excellent written & verbal communication skills.
• Strong PC Skills and professional telephone etiquette.
• Ability to multi-task (type while talking to customers).
• Ability to work in a fast paced environment.
• You must demonstrate excellent written & verbal communication skills.
• You must have a proven track record of reliability and customer focus.

Preferred Qualifications:

PREFERRED QUALIFICATIONS

• Advanced education preferred
• Hands on experience with Microsoft Suites, specifically Excel
• Demonstrated presentation skills
• Previous experience in high volume call center
• Ability to navigate multiple systems
• Experience with high priority calls

 

Benefits:

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $31.63/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.