Strategic Operations Associate - DC/Philadelphia

Position: Operation’s Associate

Department: Operations

EEO Code: 4-1

Exempt/Non-Exempt: Exempt

Date Revised: September 30th, 2015

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Assists Onsite Regional Manager and Supervisors with daily operations of the region with a specific focus on account coverage

Essential Functions:

• Provides account coverage within the region to ensure uninterrupted customer service.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for trouble-shooting and maintaining Stryker Endoscopy equipment.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Effectively builds and maintains relationships and trust in both new and existing accounts
• Supports Regional Manager and Supervisor with daily operations, planning, and administration
• Supports regional projects and continuous improvement initiatives
• Supports quality and lean initiatives by observing best practice utilization and communicating to RQA and Supervisor
• Supports onboarding and training of new specialists
• Supports the implementation of new customer accounts
• Communicates injuries, reportable occurrences and performance related feedback
• Provides Onsite Regional Manager and Supervisor with information from team leaders / specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
• Adheres to all policies and procedures put forth in the sales code of conduct.

QUALIFICATIONS:

• College Degree Preferred
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques.
• Must have proven competency in on the job training
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Up to 80% overnight Travel Required
• Must be able to review printed materials.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to analyze and resolve non-routine product issues using independent judgment.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent organizational skills.
• Excellent Leadership skills
• Demonstrates professional work ethic and attitude at all times.

Respects patient confidentiality.

Posted Date: 05/05/2026
This role will be posted for a minimum of 3 days.

• $74,100 - $108,600 USD Annual

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.