ServiceNow Implementation Engineer

ServiceNow Implementation Engineer

Position Description
Join our dynamic ServiceNow practice as an Implementation Engineer and become part of a team that's transforming how organizations leverage the power of digital workflows. This role offers a unique opportunity to work across multiple ServiceNow modules, providing variety and continuous learning that will accelerate your career growth in the platform ecosystem.

Why Choose This Role:
• Diverse Project Exposure - Work with multiple ServiceNow modules (ITSM, ITOM, HRSD, and more), gaining breadth of experience that makes you a versatile platform expert
• Career Development Focus - Clear certification pathway with company-sponsored training to advance your ServiceNow expertise
• Collaborative Environment - Join a supportive team that values knowledge sharing, mentorship, and collective problem-solving
• Technical Innovation - Implement cutting-edge workflow automation and integration solutions for enterprise clients
• Work-Life Balance - Flexible hybrid work arrangements with remote options may be available based on project requirements
• Growth Trajectory - Clear path to senior technical roles or specialized architect positions as you develop platform expertise
• Competitive Benefits Package - Including comprehensive health coverage, professional development budget, and performance bonuses
• Project Variety - Engage with clients across different industries, solving unique business challenges through ServiceNow implementations

Your future duties and responsibilities
Responsible for implementing and configuring ServiceNow modules to meet client needs, including workflow design, UI customization, and dashboard optimization. Develops and maintains integrations with third-party systems using REST/SOAP APIs and Integration Hub. Collaborates with stakeholders to translate business requirements into scalable technical solutions aligned with platform best practices. Oversees platform administration tasks such as upgrades, deployments, and performance tuning. Engages directly with clients for requirements gathering, solution recommendations, and knowledge transfer. Ensures quality through testing and compliance, while contributing to continuous improvement and staying current with platform updates. This role will be hybrid onsite 2-3 times a week in the Pittsburg PA or Cleveland OH office.

Required qualifications to be successful in this role
• 2-5 years of hands-on ServiceNow platform experience
• Proven success implementing ServiceNow modules, with deep knowledge in at least one core area (e.g., ITSM, ITOM, HRSD, CSM).
• Strong grasp of platform architecture, data model, and scripting (JavaScript/GlideScript).
• Skilled in workflow automation, Flow Designer, and Integration Hub.
• Familiar with web technologies (HTML, CSS, REST/SOAP, JSON, XML) and ITIL principles.
• Strong analytical and problem-solving skills.
• Effective communicator with client-facing experience.
• Self-motivated, adaptable, and eager to expand technical breadth.
• Committed to quality, collaboration, and continuous learning.

Desired qualifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist in relevant modules
• ITIL Foundation or higher certification
• Exposure to Performance Analytics, Security Operations, GRC, or ATF.
• Familiarity with Agile/Scrum and cloud platforms (AWS, Azure, GCP).
• Experience mentoring others and working across industries.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $137,100.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
•Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.