Care Experience Manager

Job Description

Job Description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM) , you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

What You’ll Do

• Manage a roster of clients to ensure that their home healthcare needs are met

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction

• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

• Handle problem-solving with professionalism and empathy — turning challenges into opportunities

• Manage performance and support the retention of caregivers through engagement and timely feedback

Why You’ll Love This Role

• Be part of a purpose-driven team that’s passionate about making a difference

• Opportunities for advancement and career growth

• Build lasting relationships with families and caregivers

• Make an impact in your community

What We’re Looking For

• Bachelor’s degree or equivalent work experience

• 2+ years of experience in sales, customer service, or a fast-paced office environment

• Strong organizational and time management skills

• Excellent communication, relationship-building, and problem-solving skills

• Comfortable using MS Office and learning new systems quickly

• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments

• Are proactive, adaptable, and solution-oriented

• Genuinely enjoy helping others

• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.