Collision Center Customer Service Rep
To improve the customer experience at Stuckey Automotive Collision Center by providing complete customer concern resolution, and support to collision teams.
Job Responsibilities:
· Greet customers, gather information, and assist in collision center process when needed
· Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers
· Be the primary point of contact for incoming collision calls and answer Phone calls before the third ring with a warm greeting
· Submit warranty for all OEM’s (Ford, Subaru, Buick GMC, Mitsubishi)
· Responsible for ensuring all accounts receivables are no older than 30 days
· Work with rental car coordinator to ensure compliance
· Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one
· Assist with all aspects of cashiering function
· Assist in other areas when asked by department manager
· Export repair order detail to Auto/Mate daily
· Prepare Auto/Mate purchase orders
· Reconcile accounts receivable schedule between Rome and Auto/Mate monthly
Qualifications Skills/Requirements:
· Excellent customer service and communication skills
· Strong computer and internet skills
· Polished and professional appearance
· Must be willing to submit to and pass both a background check and drug test
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