Customer Service Representative (Bethlehem, PA)

Are you ready to start your journey in the insurance industry? We’re offering an exciting position as a Customer Service Representative , where you’ll support our life insurance business and make a meaningful impact. This opportunity is more than employment—it’s a pathway to a fulfilling career with us. If you’re passionate about helping people and ambitious to develop professionally, this role could be ideal for you. We're seeking energetic individuals who are comfortable interacting with customers in an inbound contact center setting. Our contact center is known for its outstanding customer service, and we want team members eager to achieve excellence in their work.

You will

• Resolve customer inquiries related to Life Insurance coverage; while ensuring you deliver a 5-star customer experience
• Research premium or loan payment related matters, assist clients with making policy changes including updates to address of record, listed beneficiaries, while recognizing when the client should consult with their financial professional for further guidance
• Meet and exceed individual performance measures including average calls per day, adhering to daily schedule, Quality Assurance call scores, client survey scores, etc.
• Properly verify callers by obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party
• Successfully navigate multiple computer systems while simultaneously ensuring the call flow with the customer continues to occur
• De-escalate caller concerns and set clear expectations of next steps that will need to occur to resolve an inquiry
• Thoroughly document the particulars of a call in a timely manner within a tracking system

You are

• Driven and inspired to support our pursuit to show care and empathy and positively impact on our customers’ experience
• Capable of understanding internal service standards, complex insurance products, and processes
• Focused on details to ensure correct information is provided, and procedures are followed accurately
• Confident in ability to apply resources to navigate and solve problems quickly and independently

You have

• Previous experience in the retail/service industries, which may include hospitality, banking, or other customer-facing positions
• A college degree preferred or equivalent work experience
• Superior oral and written communication skills
• Effective at managing multiple tasks and priorities
• Solid understanding of computer systems and keyboarding skills
• Ability to work autonomously and within a team
• Positive attitude and dedication to providing superior customer service

TRAINING AND LOCATION DETAILS

This is a hybrid position working 3 days a week in our Bethlehem office and 2 days a week remote.

This position begins on Monday, March 2, 2026. Training lasts 6-8 weeks from 8:30am to 5pm EST. After training, you'll work an 8-hour shift scheduled between 8am and 6pm based on business needs.

NOTE

There will be no approved time off during the training period.

SALARY

This position will have a starting salary of 24.20 per hour.

Salary Range:

$42,830.00 - $64,250.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.