Agency Director

Job Description

Job Description

Summary : This position directs the operations of the agency and ensures that all home care services are delivered in a safe and effective manner in accordance with established quality standards, applicable state and federal regulations, and the client’s care plan. This position also contributes in the agency’s business development efforts to expand its client base and promote revenue growth.

Hours: Monday Through Friday 8 am to 4 pm.

Multisite management: Shippenville, St. Mary's, Erie, and Warren branches with 5 direct reports.

Benefits

• Medical, Dental and Vision Benefits
• Bonus
• Company matched 401K
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Directs the overall operations of the agency; provides direction and guidance to the agency staff in scheduling and performing home care support client services.
• Oversees the development and execution of client care plans and ensures that all services are performed in an efficient and effective manner in accordance with established quality standards, Company policies and procedures, and applicable state and federal regulations. Intervenes, as necessary, to resolve problems and ensures that all client service requirements are met.
• Manages the agency’s daily activities and administrative functions including client/employee scheduling, personnel management, payroll processing, billing preparation, and records maintenance.
• Directs and participates in the recruitment, orientation, training, and retention of agency staff. Coordinates with the support center on the implementation of staff education programs. Ensures the agency’s compliance with the Company’s human resources policies and practices as well as all related regulatory requirements.
• Participates in the development and implementation of the agency’s objectives, strategies, and initiatives for census/revenue growth and business development through the execution of related sales and marketing plans.
• Develops and maintains relationships with state and county referral agencies to promote the agency’s programs and services and expand its client base. Participates in national and regional home care industry organizations to follow trends and developments and identify potential business opportunities.
• Participates in the preparation of the agency’s annual budget. Monitors the agency’s performance against established revenue, expense and profitability targets. Implements appropriate corrective actions to address problem areas and/or negative trends.
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Position Requirements & Competencies:

• Bachelors’ Degree in Health Care Administration, Business, Social Services, Public Administration, or a related field of study.
• Must have at least 2 years of experience in health care and supervisory/management experience.
• Preferably will have experience in home health care and/or home and community-based services in a large, multi-site organization.
• Must have demonstrated ability to drive census/revenue growth and sales/develop business.
• Must be proficient in Microsoft Office.
• Must have P&L experience and the ability to develop and manage an agency budget.
• Must have strong communication, teambuilding, and interpersonal skills.
• May have to travel between branches occasionally
• Must have reliable transportation, valid driver license, and state required insurance