Treatment Coordinator - Inside Sales
Job Description
Job Description
About LOA Orthodontics:
Founded in 1921, LOA Orthodontics has been a trusted name in the Lancaster community for over a century. We take pride in our tradition of clinical excellence and unmatched customer service.
We combine time-honored orthodontic care with innovative approaches, creating a patient experience that is both effective and personalized. Our commitment to continuous learning and professional growth ensures our team is always evolving. At LOA, you'll be part of a supportive, education-focused culture where your development is as important as the smiles you help create.
The Role: Treatment Coordinator
Do you love making people smile? Picture a career where your main focus is helping patients begin their journey to a healthier, more confident smile. If you have sales experience and enjoy connecting with people, this could be the perfect fit.
As a Treatment Coordinator at LOA Orthodontics, you'll play a pivotal role in guiding patients through treatment plans and payment options. This is a high-tech, positive environment that values integrity-driven sales — all without evening or weekend hours.
Key Benefits:
In addition to your base compensation and commission based on production, LOA Orthodontics offers a competitive benefits package to include Medical/Rx, Dental, and Vision coverage, retirement plan (401-k), flexible spending accounts, health savings account, and an employee assistance program. Further details on the benefits program are available upon request.
Essential Job Function:
- Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
- Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
- Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
- Communicate to office management if schedules are not filled for consults.
- Presenting treatment plans and giving estimates of treatment costs in an effective manner.
- Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
- Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
- Drive results and strive to consistently achieve results and goals set forth by management.
- Other duties as required.
Education and Experience
- High School Diploma, GED or equivalent Required
- Sales experience preferred, dental experience preferred but not necessary
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