Assistant Technology Manager - Philadelphia

Job Description

Job Description

Job Title:

Assistant Technology & Facilities Manager

Location:

Philadelphia

Reporting to:

Technology & Facilities Manager

Position Overview

Supporting Technical Excellence & Venue Operations

The Assistant Technology & Facilities Manager plays a key role in maintaining and troubleshooting simulators, technology systems, and venue infrastructure to ensure a seamless guest experience. Reporting to the Technology & Facilities Manager, this role provides hands-on support for technical challenges, assists in managing vendor partnerships, and helps oversee the facilities team to maintain a high-functioning venue environment. Working closely with internal teams, the Assistant Technology & Facilities Manager ensures the reliability, safety, and efficiency of all technology and facility operations.

Enhancing System Reliability & Venue Functionality

Beyond technical support, the Assistant Technology and Facilities Manager contributes to the venue's overall functionality by assisting with facility operations, including lighting, general maintenance, and other essential systems. This role requires a proactive problem-solver with strong collaboration skills and the ability to adapt to evolving challenges in a fast-paced, guest-focused setting. By combining technical expertise with facility support, the Assistant Technology and Facilities Manager plays a vital role in delivering exceptional experience for both guests and team members.

Key Areas of Responsibility

Technical Support & Maintenance:

• Assist in maintaining simulators and technology systems by performing routine checks, troubleshooting issues, and escalating concerns to engineers when necessary.

System Coordination:

• Support the Technology and Facilities Manager in working with technology partners to ensure seamless system functionality and performance.

Facility Support & Upkeep:

• Assist in maintaining venue infrastructure, ensuring lighting, HVAC, and general maintenance needs are met for a safe and operational environment.

Communication & Reporting:

• Provide timely updates on technical and facility status, assisting in maintaining clear communication with stakeholders.

Team Support & Training:

• Help facilitate training sessions to equip team members with essential knowledge of technology systems and facility operations.

Inventory & Equipment Tracking:

• Monitor stock levels, track equipment usage, and assist in ordering technology and facility-related supplies.
• Support in managing the in-venue facilities and technology budget, ensuring all expenditures align with operational needs and financial targets.

Routine Inspections & Audits:

• Conduct regular checks to support the integrity and reliability of all technology and facility systems, identifying potential areas for improvement .

Team Scheduling & Development: • Assist the Technology & Facilities Manager with writing team schedules, tracking performance, and identifying opportunities for training and development to help team members grow and succeed in their roles.

Skills Required

• Experience: At least one year of experience in a managerial technical support or maintenance role within a guest-facing environment.
• Operational Support: Ability to assist in managing technology and facility operations in a fast-paced, live venue setting.
• Team Collaboration: Strong teamwork and communication skills, with a willingness to support and learn from senior team members.
• Attention to Detail & Organization: Well-organized, detail-oriented, and able to handle multiple tasks efficiently while maintaining a high standard of work.
• Working Hours: Flexibility to work mornings, evenings, weekends, and holidays as required by the demands of the hospitality industry.
• Ability to consistently demonstrate F1 Arcade Core Values.

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit