Application Support Lead (Remote)

Job Description

A leader in the healthcare payor space is actively hiring for a Application Support Lead to own incident and operational support of their critical Clinical and PHM application platforms. In this role, you will lead a team that helps keep the system stable, improve processes, and resolves issues quickly. You must have strong communication skills and be able to actively engage with customers and business partners to understand needs, discuss issues and guide resolution. This role also requires solid analytical thinking and clear collaboration with developers to work through technical problems. You will coordinate product releases and work with IT teams to prevent recurring issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 7+ years' experience supporting healthcare related software systems

• Experience with SQL

• experience operating in a lead capacity for on and/or offshore team members

• Ability to support/communicate to business stakeholders and maintain high performance & quality in a fast-paced environment of an Application Production Support Team

• Clear, concise communicator focused on system stability, data accuracy, and issue resolution

• Experience in SDLC, Agile Methodology - role includes some project support abilities - SQL Server Integration Services (SSIS)

• .NET

• C#

• IBM DataStage