Tier II Network Application Support Tech

Overview

As a Tier II Network Application Technician , you will provide hands-on application, network, and systems support for an emerging Department of Defense and Intelligence Community communications platform supporting our DISA customer. This role is based in Mechanicsburg, PA and operates in a fast-paced, mission-critical environment.

You'll be part of a blended team of contractor and government engineers responsible for day-to-day system health, administration, and advanced troubleshooting across application, network, and infrastructure layers. This includes resolving Tier II incidents, engaging directly with a high volume of community users, conducting root-cause analysis, and escalating issues when appropriate to ensure uninterrupted operations.

Location: Mechanicsburg, PA

Clearance Requirement: DoD Secret

Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.

ANYTIME. ANYWHERE. ANY DOMAIN.

Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions to support the most complex missions.

Adherence to all customer site protocols is mandatory for employees.

Responsibilities

• Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone

• Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks

• Interacting in a technical team environment with software, network and systems engineers

• Identifying documenting, tracking and escalating issues to the Tier III support group as necessary

• Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting

• Providing assistance with large scale system and architecture implementation and operational support

• Diagnosing system issues and fault isolation

• Performing other duties as assigned

• Shift rotation is required

Qualifications

• Experience with web-based technologies, Linux/Unix operating systems and generating DB queues

• Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls

• Must have demonstrated rigorous troubleshooting skills on a large systems

• Active Secret level clearance required with an upgrade to Top Secret once on the contract.

Benefits

Intelligent Waves offers a generous benefits package including medical, dental, vision, paid PTO, life and disability insurance. We invest in our employees' futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much more.

Clearance Statement

Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only U.S. citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with current security clearances or those eligible to obtain one.

Equal Opportunity

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, sex, religion, national origin, disability, military and/or veteran status, or any other class protected by applicable state or federal law.

As an Affirmative Action and Equal Opportunity Employer, Intelligent Waves is committed to the full inclusion of all qualified candidates and employees. If you need reasonable accommodations for any part of the application or interview process, or to perform essential job functions, please contact [email protected] .

A Veteran-Friendly Organization

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Job Locations US-PA-Mechanicsburg

Job ID 2025-4358

Category Enterprise Network & Systems Engineering

Employment Type Regular Full-Time

Travel None

Remote No Remote Work