IT Systems Administrator - Hardware Infrastructure - IMTO

Job Description

Department: IMTO

Sub-Department: IMTO

Pay Grade: 111

FLSA Status: Exempt

Employment Status: Full Time

Reports to: IMTO Systems & Development Manager

Current county employees will follow the county's promotion/demotion policy

Job Summary:

To install, maintain, administer, troubleshoot, train, service and support County server hardware, equipment, peripherals, and database applications, while adhering to best practices and licensing requirements to preserve business continuity.

Essential Job Functions:

• Installs, troubleshoots, maintains, and provides technical support for various computer and server related equipment, infrastructure, software and applications.

  • Server Operating Systems (primarily Microsoft) and Hardware

    • Manages Virtual and Physical Server Infrastructure and Storage Area Networks

    • Implement various SSL Certificates and yearly certificate renewals

    • License and Software Lifecycle Compliance

    • Maintains Uninterrupted Power Supply systems for server hardware infrastructure countywide, including implementing and optimizing availability of all UPSs, monitoring environmental conditions/controls within County server rooms/data centers.

  • Establishes and maintains system performance baselines, corrects system errors, continuously monitors and maintains disk space, memory usage overall performance for all servers and server based group policy objects.

  • Responds quickly to notifications of outages, warnings of server systems, both from network monitor and management

  • Administers backup and disaster recovery systems

• Manages Server Systems Patching, including manual and automated patch schedules for all server infrastructure, including ERP and GIS systems
• Administers, updates, patches, and maintains SQL Servers including assigning database permissions and managing maintenance plans.
• Applications Infrastructure Support
  • Assists with escalated support cases to the Systems & Development Team
  • Occasional assistance with application leveraging/training systems and software application monthly maintenance.

• Develops, updates, and maintains contingency documentation and provides training to internal IMTO employees and County employees to leverage technology

Other Duties of the Job:

• Works directly alongside the IT Systems Administrators in a team based, collaborative environment.
• Works with IT Manager and vendor to ensure contracts, maintenance and warranties are properly implemented
• Evaluates, recommends, tests, and implements new technologies and products to improve service levels
• Coordinates purchases and projects with vendors and customers
• Administers network accounts access and user privileges
• Answers phones for department when needed
• Assists with Elections support of hardware or software
• Performs other related duties and assignments as required

Minimum Requirements to Perform the Work:

Education:

• Bachelor’s degree in Computer Science or related field preferred. Associates degree or 5-10 years of work experience in technical support / information technology will be considered. Microsoft or CompTIA Certifications a plus.

Work Experience:

• 1-3 years work experience in technical support / information technology.

Knowledge, Skills, and Abilities:

• Must be able to comprehend and speak the English language in an understandable manner in order to carry out essential functions of job.
• Must possess ability to set priorities and manage multiple tasks.
• Must be able to successfully interact with internal system users to facilitate user administration and troubleshoot user and/or system problems.
• Must possess excellent communication and interpersonal skills and have the ability to speak in public setting.
• Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.
• Must possess the ability to work independently, have flexibility, and work with little supervision within a team environment.
• Must possess initiative and problem solving skills.
• Must possess the ability to teach, coach, and interact with both novice and advanced system users in one-on-one and group setting.
• Must possess technical knowledge of computer hardware, software, current operating systems and networking.
• Must possess ability to maintain confidentiality in regard to work-related information and records.
• Must possess valid driver’s license and travel occasionally between County facilities or other locations as needed.

Physical & Mental Demands:

• Must possess the ability to record, convey and present information, explain procedures and follow instructions.
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
• Sedentary to medium work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
• Must demonstrate emotional stability, pay close attention to details and concentrate on work.
• Must be able to cope with the physical and mental stress of the position.

Work Environment:

• Works indoors in adequate workspace, lighting, ventilation and temperatures.
• Normal exposure to noise, disruption and stress.
• Normal indoor exposure to dust/dirt.
• Travel occasionally to perform job duties.

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING:

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at [email protected] or Cumberland County Human Resources at [email protected].

EMAIL CONFIRMATION:

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance