Freelance Soft Skills Trainers Needed! (Philadelphia, PA - Content Provided) | Open to local US-based candidates only

Freelance Soft Skills Trainer – Customer Service Focus (Philadelphia, PA)

Type: Ad hoc Contract |  Location: Philadelphia, PA (local, in-person) |  Schedule: Likely 1–2 days/month |  Duration: 12 months (potential extension)

Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.

You’ll deliver client-provided content focused on customer service and hospitality excellence , helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.

What You’ll Do

• Facilitate energetic, interactive classroom sessions using existing training materials

• Engage and motivate diverse groups of front-line learners

• Represent Infopro Learning and our client professionally at each session

• Provide feedback and insights on learner engagement and session flow

What You Bring

• Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)

• Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups

• Positive, flexible attitude and genuine passion for helping people grow

• Based in or near Philadelphia, PA , with ability to deliver 1–2 in-person sessions per month

Why Partner with Infopro Learning

Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.

If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.

Apply now to join our freelance facilitator network!