Retail Operations Manager

• Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
• Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
• Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
• Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
• Making its facilities available as a public service to other non-profit organizations.

• Excellence We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
• Respect & Belonging We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
• Integrity We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
• Welcoming We create an inclusive and friendly community where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
• Innovation We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do from programming to problem solving.

• Develops short and long-range retail business plans, including measurable benchmarks for financial sales and inventory management.
• Sets specific policies, standards, and procedures consistent with the Mann s mission, vision, and strategic plan
• Recruits, trains, schedules, and manages seasonal volunteers
• Works closely with the Vice President of People Operations and Chief Operating Officer on the sourcing, branding, and merchandising of new products; includes attending trade and product shows
• Develops and implements criteria and standards for customer service. Monitor outcomes on an ongoing basis
• Works closely with the Vice President of People Operations to market the Mann s retail identity and product
• Develops and manages operating income and expense budgets based on historical financial, projected attendance, and concert selection
• Oversees data entry for each day s sales in Shopify and prepares transaction closing reports for finance
• Prepares month-end reports for the Mann s Finance Department
• Oversees stock deliveries and warehouse operations.
• Reviews monthly financial reports with the Vice President of People Operations and Chief Operating Officer
• Reconciles monthly sales tax for state filing
• Prepare all year-end reporting for budget reconciliation
• Coordinates with Finance and conducts physical inventory at the end of the season (fiscal year end) and reconciles to the General Ledger Inventory account
• Identify UBIT retail inventory and prepare annual UBIT sales report for IRS Form 990T
• Manage and maximize the e-commerce site and online catalog on a year-long basis.

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.