Retail Operations Manager

Highmark Mann Center for the Performing Arts
Philadelphia, PA
The Retail Operations Manager will lead the launch and day-to-day operations of our new on-site gift shop, Encore, opening in May 2026. This seasonal role is responsible for creating an engaging retail experience that extends the magic of our performances beyond the stage and into a thoughtfully curated shopping environment.

Working at the intersection of arts, hospitality, and retail , the Retail Operations Manager will oversee merchandise selection, inventory management, volunteer staffing, and sales strategy while ensuring the shop reflects the creativity and spirit of our performing arts campus. This individual will play a key role in developing a retail program that enhances the visitor experience and supports the organization s earned revenue goals.

The ideal candidate is both strategic and hands-on a leader who enjoys building something new, analyzing sales performance, and creating a welcoming retail space that audiences will want to return to. From sourcing unique merchandise to leading volunteer staff and optimizing operations, the Retail Operations Manager will help transform our gift shop into a vibrant extension of our artistic community.

Culture
Vision: The Mann will be recognized as the national model and trusted curator of must-see performances and transformative experiences in Philadelphia and beyond.
Mission: The Mann Center for the Performing Arts situated in historic Fairmount Park with breathtaking views of Philadelphia s skyline serves as one of the nation s premier non-profit and intercultural outdoor performing arts organizations by:
  • Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
  • Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
  • Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
  • Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
  • Making its facilities available as a public service to other non-profit organizations.
Values: The Mann is committed to fostering long-standing relationships with its stakeholders both internal and external based on the following core values:
  • Excellence We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
  • Respect & Belonging We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
  • Integrity We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
  • Welcoming We create an inclusive and friendly community where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
  • Innovation We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do from programming to problem solving.

Responsibilities
  • Develops short and long-range retail business plans, including measurable benchmarks for financial sales and inventory management.
  • Sets specific policies, standards, and procedures consistent with the Mann s mission, vision, and strategic plan
  • Recruits, trains, schedules, and manages seasonal volunteers
  • Works closely with the Vice President of People Operations and Chief Operating Officer on the sourcing, branding, and merchandising of new products; includes attending trade and product shows
  • Develops and implements criteria and standards for customer service. Monitor outcomes on an ongoing basis
  • Works closely with the Vice President of People Operations to market the Mann s retail identity and product
  • Develops and manages operating income and expense budgets based on historical financial, projected attendance, and concert selection
  • Oversees data entry for each day s sales in Shopify and prepares transaction closing reports for finance
  • Prepares month-end reports for the Mann s Finance Department
  • Oversees stock deliveries and warehouse operations.
  • Reviews monthly financial reports with the Vice President of People Operations and Chief Operating Officer
  • Reconciles monthly sales tax for state filing
  • Prepare all year-end reporting for budget reconciliation
  • Coordinates with Finance and conducts physical inventory at the end of the season (fiscal year end) and reconciles to the General Ledger Inventory account
  • Identify UBIT retail inventory and prepare annual UBIT sales report for IRS Form 990T
  • Manage and maximize the e-commerce site and online catalog on a year-long basis.

Requirements
Authorized to work in the US
Accept a background check to be performed
Equal Opportunity Employer

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmmjljk39c2w90jldr9em4e0q
Posted 2026-03-10

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