Operations training associate

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title: Training & Compliance Associate IV

Position Summary

Responsible for the development and implementation of initial and recurring transmission, sub-transmission, and distribution system training for all Operations Center personnel to ensure the safe, adequate, reliable and secure operation of the Duquesne Light electric system. In addition, responsible for the review and development of all compliance procedures and training activities for the Duquesne Light Operations Center. This involves maintaining adherence to all PJM, NERC, FERC, RFC, and state PUC applicable regulations through regular review and updates to procedures. Responsible to provide information needed for the timely submittal of reports, responses to data requests, and preparation and submittal of audit information.

Location: Woods Run

Job Duties And Responsibilities

• Develop and conduct training for new, existing, and modified Operations Center procedures, verifying alignment with other internal DLC department training programs or procedures, to ensure compliance with NERC, FERC, RFC, PJM and PUC reliability standards or internal DLC requirements.
• Develop, modify, and implement recurring and initial training programs for the Transmission System operators, Distribution System operators, and Shift Supervisors.
• Maintain training records (materials, attendance, feedback, progress, etc.). Maintain current tracking tools, and develop new tracking and auditing solutions, as needed.
• Monitor the Continuing Education Hours (CEH) for all NERC and PJM certified employees in the Operations Center, schedule annual recurrent training necessary to maintain these certifications, maintain training records in accordance with record retention policies, and ensure DLC's status as a NERC continuing education provider is maintained.
• In conjunction with the OTS Specialist and other support staff, prepare simulations for ongoing and new user training and company sponsored drills.
• Participate in the development, update, and delivery of technology-related training to Operations Center Personnel.
• Develop or modify existing Operations Center procedures, verifying they align with other internal DLC Department procedures, to ensure continuous compliance with NERC, FERC, RF, PJM, and PUC reliability standards. Communicate new and modified procedures to Operations Center Personnel.
• Gather evidence for internal or external compliance audits.
• Partner and assist with the work of the Training and Compliance Specialist.
• Participate on external committees and attend meetings, such as PJM, RF, NERC, as assigned.
  
  

Additional Responsibilities

• Perform other job-related duties as assigned
• Storm role duties as assigned
  
  

Education And Experience Required

• Preferred: Bachelors Degree in science, engineering, education, instruction design, or a related field
• 5+ years of related experience required
  
  

Preferred Qualifications

• Experience working in an Operations Center setting.
• RTO certification and NERC certifications desired.
• Systematic Approach to Training certification
• Experience with Learning Management Systems
• Six Sigma
  
  

Skills/Abilities

• Excellent technical, written and oral communications skills required to communicate in a correct, concise, and professional manner; demonstrated ability to work professionally with others.
• Experience with Articulate
• Microsoft Office Suite
• SharePoint
  
  

Scope

Primary focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and workflow but may be leading projects or project steps. Work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform the role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently. Acts as a resource to less experienced staff on routine issues.

Decision Impact

The problems and issues faced are complex. Incumbent draws on past experience on a regular basis to solve problems and take new perspectives on existing solutions. Accountable for direct level of reasoning and decision making.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.