Customer Service Technician
Supports customers by resolving problems that arise from technical failures, repairs, replacements, and spare parts within warranty and non-warranty situations. Responds to technical requests and complaints over the phone as part of the technical support phone group. Troubleshoots and resolves technical issues; understands and navigates drawings in AutoCAD. Inform customer about services available. Seeks technical assistance from senior customer service technicians or engineers as needed for more complex technical issues. Identifies repair parts and initiates the shipping process. Ability and willingness to complete other duties as assigned. This role may involve cross-training opportunities in other departments to enhance skills and support team needs. Minimum Qualifications:
- High School Diploma or GED required.
- 1-3 years of technical customer support experience.
- Strong technical skills in electronics, preferably power electronics.
- Solid communication skills and demonstrated ability to handle customer issues.
- Proficient with email, word processing and order entry.
- Excellent time management and multi-tasking skills required.
- Excellent written and verbal communication skills, self-starter
- Technical associate’s degree or equivalent in electrical or electronics.
- Soft starter and VFD Knowledge as well as Communications for each
- Microsoft Office Skills
- Demonstrated IFS experience (or equivalent ERP system experience)
- This is a full-time position at 40 hours per week with overtime opportunities.
- Monday through Friday, 8am-5pm
- In addition to normal shifts, must be willing and able to work the following on-call shifts once a month:
- On-call weekend shift
- After-hours weekday shift
*LI
Recommended Jobs
Partnerships Manager (Scranton, PA Region)
Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for th…
Roller Operator
Job Title: Roller Operator/ Paver Operator Job Description Operate roller machines, including single drum, double drum, and pneumatic rollers, to compact earth, asphalt, or other materials. Ens…
Bartender
For this position, pay will be variable by location - plus tips. Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments …
Agency Partner
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Contracts and manager - cloud
Job Description Are you passionate about the Cloud? Do you enjoy cultivating and building relationships with team members and customers by solving complex contract problems? Oracle is developin…
QA TECH
Job Description Job Description Abacus Corporation is a family-owned staffing leader with 80+ years of experience, providing modern workforce solutions nationwide. With a supportive culture and …
Reception Greeter
Receptionist - Rafferty SubaruLocation: Newtown Square, PA Rafferty Subaru, a family-owned and award-winning dealership for amlost 50 years, is looking for a friendly, professional, and reliable Rec…
Software engineering lead - local
Software Engineering Lead - Local to Pittsburgh, Pennsylvania Category: Software Development/ Engineering Main location: United States, Pennsylvania, Pittsburgh Position ID: J1025-…
Delivery Executive, NEC (Northeast-Canada) Market Unit
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…
Vice President of Sales
Job Description Job Description We are looking for an experienced and dynamic Vice President of Sales to lead our sales division and drive revenue growth within the manufacturing industry. This l…