Vice President of Operations

Vice President, Program Operations

Division: Community Living & Home Supports (CLHS)
Location: Philadelphia, PA | Hybrid (4 days in-office, 1 day remote)

About the Role

JEVS Human Services is seeking a dynamic and visionary Vice President of Program Operations to lead a portfolio of residential services supporting individuals with intellectual disabilities and behavioral health needs. With oversight of a $25M budget, six direct reports, and a team of 200+ professionals, this leader will shape strategy, strengthen operations, and deliver high-quality, person-centered services that empower individuals to live with greater independence and dignity.

The Vice President will serve as a key division leader—driving innovation, ensuring operational excellence, and fostering a culture of collaboration across programs. This role is highly visible, requiring strong leadership, strategic thinking, and a passion for advocacy and partnership.

What You’ll Do

• Lead with Vision: Set a clear direction for residential services, mobilize staff around division goals, and represent JEVS at the local and state levels.

• Drive Operational Excellence: Oversee Community Living Arrangements, Supported Independent Living, and Life Sharing programs serving 150 individuals annually.

• Champion Quality & Outcomes: Use data, customer feedback, and best practices to drive continuous improvement and measurable results.

• Build & Inspire Teams: Develop leaders, support a unionized workforce, and create a culture of accountability, collaboration, and recognition.

• Ensure Fiscal Stewardship: Manage multi-source funding, oversee budgets, and work with Finance and Advancement teams to maintain sustainability and growth.

• Strengthen Relationships: Build strong partnerships with funders, regulators, donors, and community stakeholders to advance JEVS’ mission and expand impact.

What We’re Looking For

• Experience: 5+ years of progressive leadership in human services or a related field, including at least 1 year working directly with individuals with intellectual disabilities and/or autism.

• Education: Bachelor’s degree required; Master’s in a related human service field strongly preferred.

• Skills & Knowledge:

  • Deep understanding of residential and support service regulations.

  • Strong financial and administrative management skills (budgeting, contracts, performance management).

  • Experience working with labor relations and unionized environments.

  • Exceptional communication, problem-solving, and change management abilities.

  • Proven ability to inspire teams and drive organizational growth.

• Availability: Ability to work onsite 4 days/week, 1 day remote, with flexibility for evening/weekend emergencies and travel to program sites.

Why Join JEVS?

At JEVS Human Services, we believe in creating sustainable paths to independence. This is more than a leadership role—it’s an opportunity to transform lives, strengthen communities, and leave a lasting impact. As Vice President of Program Operations, you’ll play a pivotal role in shaping the future of residential services and ensuring every individual we serve has the support to thrive.

What’s in it for you :

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Wellness workshops and activities and access to the Employee Assistance Program
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position is $100,000-$115,000. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.