Client Service Specialist

Job Description

Job Description

Description:

CLIENT SERVICES SPECIALIST – Chadds Ford, PA
Full-Time | On-Site

POSITION HIGHLIGHTS

• Competitive salary with benefits
• Full-time, Monday through Friday schedule
• Medical, dental, vision & 401(k)
• Unlimited Paid Time Off
• Opportunity to support patient care and operational excellence
• Mission-driven healthcare organization improving patient outcomes through DME solutions

ROLE SUMMARY

The Client Services Specialist is responsible for coordinating all aspects of patient case development and equipment order preparation for durable medical equipment (DME). This role includes handling referral requests, gathering and reviewing medical records, verifying insurance coverage, performing patient intake, and approving orders based on insurance guidelines. The Client Services Specialist collaborates closely with territory managers, associate sales representatives, and internal teams to ensure timely and accurate service delivery. This is a full-time, in-office position with Monday through Friday hours.

KEY RESPONSIBILITIES

• Handle incoming requests from referrals for new DME orders
• Request and review medical records from referral and physician offices
• Gather all necessary information to ensure authorization and medical necessity
• Provide patients with information regarding financial responsibility and product features
• Perform patient intake and record medical necessity information into company systems
• Communicate order status with territory managers, associate sales representatives, and referrals
• Approve orders in accordance with insurance guidelines prior to release to shipping
• Participate in traditional and e-learning programs for ongoing development
• Work effectively with other company employees, managers, and departments
• Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements
• Perform other duties as assigned

• High School Diploma or GED required; equivalent combination of education and related experience considered
• Minimum three years of related experience and/or training
• Strong verbal communication skills with ability to multitask and work independently
• Knowledge of insurance guidelines and DME experience preferred
• Proficient computer skills and practical knowledge of office software and equipment
• Ability to quickly acquire knowledge of departmental program structure, company policies, and procedures
• Ability to interpret and apply complex information, collect data, establish facts, and draw valid conclusions
• Ability to perform effectively in a fast-paced environment with minimal supervision

SKILLS & COMPETENCIES

• Strong organizational and time management skills
• Ability to manage multiple priorities and interruptions
• Effective problem-solving and decision-making skills
• Attention to detail and high level of accuracy
• Strong collaboration skills across teams

SUPERVISORY FUNCTIONS

• This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.

APPLY TODAY

If you’re looking for an opportunity to support patient care, coordinate DME orders, and contribute to operational excellence in a mission-driven environment, we’d love to hear from you.