Assistant General Manager

Position Summary

The Assistant General Manager (AGM) supports daily business operations across both retail and kitchen environments. This role bridges front-of-house, back-of-house, and administrative coordination to ensure consistent execution, strong team accountability, and smooth day-to-day operations.

This is a hands-on leadership role in a small-format space where organization, clarity, and follow-through are essential.

Key Responsibilities

Daily Operations

• Support overall daily store operations (retail + kitchen coordination)

• Assist with opening and closing procedures across departments

• Ensure policies, workflows, and service standards are consistently followed

• Monitor cleanliness, safety, and presentation of the entire space

• Support inventory coordination between retail and kitchen teams

Team Leadership & Accountability

• Supervise hourly staff during shifts

• Reinforce operational expectations and performance standards

• Support scheduling coordination and shift coverage as needed

• Assist in onboarding and training of new team members

• Address minor operational issues in real time and escalate when appropriate

Administrative & Systems Support

• Support documentation, compliance tracking, and operational checklists

• Ensure temperature logs, sanitation logs, and required reporting are completed

• Partner with the CDC and leadership team to maintain alignment between culinary and retail operations

• Help prepare for inspections, audits, or internal reviews

Qualifications

Required

• 3+ years of supervisory experience in retail, food service, grocery, or fast-casual environments

• Experience managing shifts and enforcing operational standards

• Strong organizational and communication skills

• Ability to work in a small, fast-paced, high-efficiency space

• Comfort with hands-on leadership (not office-based management)

Preferred

• Experience in mission-driven or community-centered organizations

• Experience working in environments with workforce training or entry-level staff

• ServSafe certification (or willingness to obtain)

Compensation & Benefits

• Full-time, hourly position

• Competitive hourly rate based on experience

• Benefits package available

• Opportunity to help launch and stabilize a community-focused retail + food concept

Who You Are

You are steady, organized, and solutions-oriented. You understand that small spaces require strong structure. You are comfortable holding standards, supporting leadership decisions, and ensuring consistent execution across teams. You bring maturity, accountability, and operational clarity to every shift.