Retail Assistant Manager

The Retail Assistant Manager is responsible for assisting the Retail Store Manager in the day-to-day operations of the store, including managing the sales floor, managing inventory, and providing customer service. The Assistant Retail Store Manager also plays a key role in training and developing new employees. Responsibilities & Duties Achieve operational excellence through effective planning, staffing, scheduling, communication, process application, and meeting deadlines. Manage team by setting expectations, and providing training, coaching, accountability and performance evaluations. Motivate the store team to meet and exceed retail sales and profitability goals while providing excellent customer service. Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information. Monitor and analyze sales performance, identifying trends and opportunities. Maintains accurate inventories, manifests, documentation, and reports. Support inventory processes and investigations as necessary. Provide feedback, training & guidance to improve staff knowledge and performance. Maintain results by coaching, counseling and disciplining employees. Resolve customer complaints. Execute visual standards and marketing initiatives Complete administrative tasks as needed. Accommodate a flexible schedule, including nights, weekends, and holidays. Ensure compliance with Company SOPs and state regulations Protect employees and customers by providing a safe and clean store environment. Champion a safety culture where employees follow safety guidelines and regulations Behave in a manner that is positive, productive, cooperative, and encourages teamwork. Perform other duties as assigned. Qualifications & Experience Must be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience required. At least 3 years of leadership experience required. Basic computer skills required; POS software and cash management experience preferred. Must have reliable transportation. Must be able to pass a background check in accordance with state regulations. Competencies Interpersonal Communication Creativity & Innovation Results Focused-Output Orientation Managerial Focus Adaptability & Flexibility Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions. Workplace Environment Busy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.