Site Security Manager (SSM) - DEERS/RAPIDS Support Services

Job Description

Job Description

Job Title: Site Security Manager (SSM) – DEERS/RAPIDS Support Services

Reports To: Site Lead or Program Manager
Clearance Required: Favorable Background Check; eligibility for CAC issuance
Position Type: Full-Time

Position Summary:

Rapier Solutions is seeking highly motivated and detail-oriented Site Security Managers (SSMs) to provide administrative support services for the Defense Enrollment Eligibility Reporting System (DEERS) and Real-Time Automated Personnel Identification System (RAPIDS) at designated U.S. Army Reserve Command (USARC) Identification Card Office (ICO) locations. The VO will support the issuance of Uniformed Services Identification (USID) cards and Common Access Cards (CACs) to eligible personnel in compliance with AFI 36-3026(I), DoD regulations, and Army security protocols.

Key Responsibilities:

• Operate RAPIDS workstations to issue USID/CAC cards and process DEERS updates accurately and within performance timelines.
• Verify the eligibility of applicants using approved documentation and follow DoD and AFI 36-3026(I) guidelines.
• Maintain accountability and control of all ID cards and related supplies.
• Ensure 85% of customer service transactions are completed within 15 minutes of customer arrival.
• Process identification badge issuance for building and system access.
• Conduct required background checks and documentation verifications before card issuance.
• Maintain compliance with data protection and information assurance protocols (AR 25-2, ISO 27001).
• Perform routine operator maintenance on equipment and systems.
• Maintain records and complete system inputs per AR 25-1 and PWS standards.
• Assist with customer inquiries and provide outstanding front-line customer service.
• Participate in scheduled and unscheduled quality control checks and audits.
• Support training, certification, and AT Level I awareness compliance within the first 30 days of employment.
• Submit documentation for security debriefings when required (AR 380-5).
• Provide a weekly report to the Program Manager
• Receive, accept, and open CACs and USIDs in the ILP website
• Provide fingerprints and documents overrides as required
• Comply with DMDC requirements

Minimum Qualifications:

• High school diploma or equivalent; associate degree preferred.
• At least 1 year of experience in administrative, military, or government ID card processing environments.
• Completion of or the ability to obtain RAPIDS SSM training certification.
• Familiarity with DEERS/RAPIDS systems and CAC/USID issuance policies.
• Strong interpersonal and customer service skills.
• Ability to work in a high-paced, compliance-driven environment.
• Proficiency in MS Office Suite and web-based scheduling tools.

Additional Requirements:

• Must complete Anti-Terrorism Level I training within 30 calendar days of onboarding.
• Must be able to pass a background investigation and obtain base access.
• Must be detail-oriented, organized, and capable of handling sensitive information.
• Willingness to work on-site during normal operating hours and support continuity during crisis events, if required.

Company Description

About Rapier Solutions

Rapier Solutions is a nationwide consulting firm dedicated to excellence in quality, employee support, and customer service. Since our founding in 2002, we have consistently delivered on our commitments, successfully executing statements of work and earning outstanding job performance evaluations. We foster a close-knit, supportive environment for our employees, offering a positive workplace culture and comprehensive benefits.

With a strong foundation in client relations, we are committed to providing top-tier consulting and staffing solutions at the best value. Since 2009, we have adhered to ISO standards, holding ISO 9001:2015 Quality Management Systems and ISO 27001:2022 Information Security Policy Management certifications, ensuring seamless operations for both our clients and employees.

Rapier Solutions, Inc. is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Rapier Solutions, Inc. is a drug-free workplace.

Company Description

About Rapier Solutions\r\n\r\nRapier Solutions is a nationwide consulting firm dedicated to excellence in quality, employee support, and customer service. Since our founding in 2002, we have consistently delivered on our commitments, successfully executing statements of work and earning outstanding job performance evaluations. We foster a close-knit, supportive environment for our employees, offering a positive workplace culture and comprehensive benefits.\r\n\r\nWith a strong foundation in client relations, we are committed to providing top-tier consulting and staffing solutions at the best value. Since 2009, we have adhered to ISO standards, holding ISO 9001:2015 Quality Management Systems and ISO 27001:2022 Information Security Policy Management certifications, ensuring seamless operations for both our clients and employees.\r\n\r\nRapier Solutions, Inc. is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.\r\n\r\nRapier Solutions, Inc. is a drug-free workplace.