Project Manager

Key Responsibilities

Program Leadership & Accountability

• *Own end-to-end delivery of a complex, multi-workstream program
• *Establish program vision, structure, and execution strategy
• *Drive alignment across product, project, engineering, UX, vendors, and stakeholders
• *Lead with authority and clarity, ensuring accountability at all levels

Operating Model & Governance

• *Design and implement the program operating model (cadence, governance, decision-making, etc.)
• *Establish clear roles, responsibilities, and escalation paths
• *Stand up and lead steering committees and governance forums
• *Ensure consistent adherence to program standards and ways of working

Planning & Execution

• *Develop and maintain an integrated master roadmap across all workstreams
• *Identify and manage cross-workstream dependencies
• *Drive quarterly (or periodic) re-planning and prioritization
• *Ensure deliverables are met on time, within scope, and within budget

Team Organization & Enablement

• *Organize and structure teams for clarity and effectiveness
• *Coach product managers, project managers, and leads on best practices
• *Establish clear expectations for meeting readiness, deliverables, and communication
• *Address gaps in performance, ownership, and execution

Stakeholder Management & Communication

• *In partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomes
• *Deliver clear,concise, and structured reporting to leadership
• *Translate complex program details into digestible insights for non-technical stakeholders
• *Facilitate alignment and resolve conflicts across teams

Risk, Issue, and Decision Management

• *Proactively identify program risks, issues, and blockers
• *Implement mitigation strategies and drive resolution
• *Escalate critical issues with clear recommendations and decision asks
• *Ensure timely and effective decision-making across the program

Financial & Vendor Oversight

• *Drive program budget, forecasting, and financial tracking
• *Oversee vendor performance and accountability
• *Ensure contracts, procurement, and deliverables align with program goals

Additional duties may include:

• *Assisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery.
• *Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as needed
• *Assisting in the coordination of project activities and tracking progress against project timelines and deliverables
• *Support the Product Manager to track programmatic key results, objectives, and deliverables.
• *Helping identify and escalate project-level risks, issues, or blocked work items to leadership
• *Maintaining project documentation, status reports, and project tracking tools
• *Assisting with communication between technical teams and business stakeholders
• *Monitoring project-level progress and helping track team performance using Agile metrics and project management tools
• *Contributing to project reports and presentations for leadership and stakeholder audiences

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS

• *8-10 years of program or portfolio management experience
• *Proven track record managing large-scale, multi-year, multi-million-dollar programs
• *Experience managing multiple concurrent workstreams and cross-functional teams
• *Experience working with both internal teams and external vendors
• Leadership & Communication
• *Demonstrated ability to lead with authority and influence without direct control
• *Strong ability to coach, mentor, and elevate team performance
• *Comfortable having critical, constructive conversations with senior stakeholders
• *Exceptional communication skills (executive-level reporting and team-level clarity)

Delivery & Execution

• *Deep expertise in program governance, planning, and execution frameworks
• *Strong understanding of Agile, Waterfall, and hybrid delivery models
• *Ability to bring structure to ambiguous or under performing environments

Preferred Qualifications

• *Experience in State Government - preferred but not required
• *Experience with Salesforce - preferred but not required
• *Certifications (e.g., PMP, Scrum, etc.)
• *Experience in standing up programs from early-stage or disorganized environments

Core Competencies

• *Strategic thinking with strong execution focus
• *Organizational design and operational excellence
• *Accountability and ownership mindset
• *Conflict resolution and stakeholder alignment
• *Risk-based decision making
• *Clarity, structure,and attention to detail
• Success Metrics (What Good Looks Like)
• *Program is structured, predictable, and operating with clear governance
• *Teams are aligned,accountable, and consistently prepared
• *Risks and dependencies are actively managed (not reactive)
• *Leadership has clear visibility into status, risks, and decisions
• *Delivery milestones are met with improved efficiency and quality

ADDITIONAL REQUIREMENTS

• *Experience working with project management or Agile tools (such as Confluence, Azure DevOps, SharePoint, or similar tools)
• *Ability to communicate clearly with both technical and non-technical stakeholders
• *Experience assisting teams with tracking work items, tasks, or project deliverables
• *Familiarity with Agile or Scrum practices
• *Experience supporting meetings or project ceremonies such as stand-ups, sprint reviews, or planning sessions
• *Experience assisting with documentation such as project plans, requirements, or status updates
• *Exposure to technology procurement or participation in RFP/RFI processes is preferred
• *Ability to perform essential job functions