Field Service Technician
Location: Cranberry Township, Pennsylvania Type: Contract To Hire
Compensation: $25- $27/hr
Contractor Work Model: Onsite
Objective
Deliver field-based technical support and repair services for specialized industrial machinery. Perform equipment installations, diagnostics, troubleshooting, and corrective maintenance at customer facilities to ensure optimal machine performance and customer satisfaction.
Responsibilities
- Execute mechanical repairs and maintenance on industrial equipment at customer locations
- Perform commissioning and startup procedures for newly installed machinery
- Conduct on-site service calls to diagnose and resolve equipment malfunctions
- Provide remote technical support via phone and digital communication channels
- Guide customers through proper equipment operation and troubleshooting procedures
- Investigate and resolve product performance issues reported by customers
- Process warranty claims and coordinate replacement of defective components
- Liaise with engineering and programming teams regarding system defects and verify implementation of corrective solutions
- Complete service reports, maintenance records, and related documentation
- Participate in final validation testing of new equipment and quality verification activities
- Travel to customer sites as required
Requirements
- Technical diploma or associate degree preferred with 2–3 years of experience in industrial machinery, automation, or related manufacturing environment, or equivalent combination of training and hands-on experience
- Ability to diagnose mechanical and electrical system failures using deductive reasoning
- Capability to communicate technical information clearly in verbal and written formats
- Willingness to travel extensively for field service assignments
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