Contract Strategy Manager

About Us

Mid-Atlantic Surgical Systems is a high-performance, purpose-driven organization that has been named a Top Workplace by the Pittsburgh Post-Gazette for nine consecutive years, including two #1 finishes. Our success is rooted in the quality of our people and a strong culture rooted in humility, accountability and results.

Position Summary:

We are seeking a Contract Manager to lead contract execution, pricing, and market strategy across our regional hospital, GPO, and health system customers. This role is central to how we win and retain business. It involves high-touch communication with Arthrex National Accounts, internal collaboration with sales leadership, and creative problem-solving at the account level.

This is a highly visible role that requires attention to detail, a proactive mindset, and the ability to take ownership and follow through. The ideal candidate is calm under pressure, thrives on making things work behind the scenes, and understands the importance of both precision and service.

The Ideal Candidate:

You are organized, detail-oriented, and thrive in a fast-paced environment where precision, communication, and follow-through matter. You’re comfortable managing administrative processes like pricing setup, contract documentation, and RFP coordination, but you also take initiative to improve systems, raise issues early, and ask smart questions. You excel at supporting others without needing constant direction and take pride in keeping complex, high-stakes projects on track. Your impact shows in how easily contracts move forward, how well others are prepared, and how smoothly communication flows across teams.

Key Responsibilities:

• Support contract development, renewals, and implementation in coordination with Arthrex and health systems
• Track contract timelines, eligibility, and outstanding items to ensure follow-through and alignment
• Assist with hospital RFP responses and manage supporting documentation
• Maintain pricing accuracy across accounts and audit setups to prevent errors
• Help coordinate annual price increases and field communication rollouts
• Monitor contract performance and share insights with sales and leadership
• Support deal analysis by organizing internal data and tracking competitive activity
• Assist with inventory strategy by identifying stocking gaps and supporting trade out or promotional needs
• Partner with sales and category leaders to prepare proposals and maintain contract records
• Train and support internal teams on navigating contracts, pricing, and related processes

What Success Looks Like in This Role:

By 6 Months:

• Maintains an organized, up-to-date tracker of all active contracts, including expiration dates and renewal timelines
• Supports Category Leaders by preparing contract proposals and tracking follow-ups
• Coordinates with Arthrex on outstanding contracting items, keeping progress visible and organized
• Has a solid understanding of our pricing structure, key contract terms, and historical pain points

By 12 Months:

• Manages 90% of contract-related tasks independently, with strategic input from leadership as needed
• Helps ensure the contracting process runs smoothly and supports our sales team
• Tracks timelines, renewals, and agreement statuses so nothing falls through the cracks
• Becomes a helpful resource to internal teams for contract-related coordination and questions

• Provides monthly reports that highlight contract performance, risks, upcoming renewals, and action plans
• Acts as the go-to internal resource for contract-related processes, documentation, and troubleshooting

Qualifications:

Education & Experience

• Bachelor’s degree in Business, Health Administration, Finance, or related field
• 5+ years in healthcare contracting, pricing, or provider relations
• Will also consider candidates from other industries with experience navigating complex contracts involving multi-stakeholder decision-making (e.g., insurance, legal, group purchasing, government procurement)
• Strong understanding of GPO/IDN structures and hospital procurement processes

Skills & Capabilities

• High attention to detail and strong problem-solving mindset
• Proven ability to follow through, work independently, and prioritize what matters
• Excellent communication skills with both internal and external stakeholders
• Comfortable engaging with physicians, hospital administrators, and national account leaders

Tools & Applied Knowledge

• Experience with reimbursement-related issues and product approval workflows
• Familiarity with CRM, Excel and pricing platforms (e.g., Salesforce, Tableau)
• Confident presenting business value and service differentiation to customers