Business Analyst - ServiceNow

Pierce Technology Corp
Pittsburgh, PA
  • Utilize ServiceNow platform to streamline and optimize IT service management processes for clients.
  • Gather and document business requirements related to ServiceNow implementations and enhancements.
  • Conduct workshops with stakeholders to identify pain points and areas for improvement in service delivery.
  • Collaborate with development teams to translate business needs into functional specifications.
  • Support user acceptance testing (UAT) and provide training to end-users on ServiceNow functionalities.
  • Stay updated on ServiceNow developments and industry best practices to provide informed recommendations.

Requirements

  • 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations.
  • ITSM & ITOM Modules
  • FS industry experience (in Asset Management clients a big +)
  • Strong communication & stakeholder manager (they will be representing NextWave at client HQ and interacting with senior stakeholders)
  • Certification a + but not essential
  • Strong understanding of IT service management processes and best practices.
  • Experience in gathering, documenting, and managing business requirements.
  • Proficiency in creating functional specifications and process documentation.
  • Familiarity with ITIL framework is a plus.
  • ServiceNow certifications (e.g., Certified System Administrator) preferred.
  • Bachelor's degree in a relevant field.
Posted 2026-01-14

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