Business Development Coordinator

LeadCar is a newly launched group of franchised new-car dealerships representing highly sought-after automotive brands. We pride ourselves on being at the forefront of automotive retail, leading with innovation and valuing the unique perspectives and ideas of our team members to drive continuous growth. Operating high-volume dealerships, LeadCar is dedicated to serving our communities and customers by providing best-in-class team members, state-of-the-art facilities, and a diverse range of product offerings to ensure exceptional service. The LeadCar Toyota Hazleton team boasts an outstanding legacy and has built a proven track record along with an unmatched reputation for quality throughout the Hazleton and Wilkes Barre, PA areas, as well as the greater central Pennsylvania market.

LeadCar Toyota Hazleton is seeking a motivated and dynamic Business Development Coordinator to join our team as a full-time employee in Hazle Township, PA. In this role, you will play a key part in supporting the growth and expansion of our high-volume dealership by driving innovative business strategies and fostering strong relationships within the community and among our customers. You will contribute your unique insights and ideas to help LeadCar maintain its position at the forefront of automotive retail, delivering exceptional service and value.

Primary Responsibilities of the Role

• • Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
  • Develop and implement effective business development strategies to increase customer engagement in our service and sales departments.
  • Collaborate with various departments and build/maintain strong internal relationships to ensure seamless operations and superior customer experiences.
  • Identify new market opportunities and build lasting relationships with potential customers.
  • Maintain up-to-date knowledge of automotive industry trends and competitors to inform strategic decisions.
  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate member of management for resolution.
  • Service:

  • • Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
  • • Provides accurate cost and time estimates for needed maintenance and repairs.
    • Answers and responds to service requests, scheduling customers as needed.
    • Contacts customers to remind them of missed service appointments and reschedules them.
    • Contacts customers about outstanding service needs and attempts to schedule for service.
    • Makes the introduction to service calls as assigned by the Service Manager and General Manager to remind customers of their first service and to make the appointment.
    • Contacts customers about declined services and special offer that may be applicable.
  • Sales:
  • • Responds to Internet leads for the sales department.
    • Engages in live chat for the sales department.
    • Learns basic product knowledge and incentive programs and follows scripts provided by the company.
    • Identifies the customer's needs, provides information and addresses any concerns and schedules an appointment for the customer with a Salesperson which should ultimately result in a vehicle sale.
    • • Places follow-up calls within 24 hours of an appointment that did not result in a vehicle sale.
    • Places outbound calls to potential leads based on current marketing campaigns and lease termination lists.
    • Tracks set and shown appointments daily and reviews with the Service Manager and General Manager weekly.

Requirements/Qualifications

• Exceptional communication and interpersonal skills with the ability to build strong relationships. Excellent phone/verbal communication skills is a must.
• Proven experience in business development, customer service, sales, or a related field is preferred.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Self-motivated, proactive, and capable of working both independently and as part of a team.
• Familiarity with the automotive industry and local market is a plus.

What We Offer

• Opportunity to work with a progressive and industry-leading team.
• Engagement with a distinct product line that enhances professional growth.
• A supportive and innovative work environment that values your contributions and ideas.
• Commitment to community involvement and customer satisfaction.
• Benefits Offered:
  
  
  • Group Health, Dental, and Vision Insurance
  • Supplemental Benefit Insurance, including Life Insurance, Short-and Long-Term Disability Insurance, Accident Insurance and more!
  • 401(K) Retirement Plan
  • Paid Time Off
  • Paid Holidays
  • Employee Discounts
  • Employee Referral Program
  • Continued training through the Company

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].