Customer Service Representative
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Recommended Jobs
Full Time Gastroenterology Job Sayre, PA
Guthrie Medical Group is actively seeking a dedicated full-time board-certified/board-eligible Gastroenterologist to join a cohesive and experienced team of Gastroenterologists and APPs, focusing on …
Assistant Manager - 1215 Lancaster Ave.
Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take invent…
FOOD SERVICE UTILITY (FULL TIME AND PART TIME)
We are hiring immediately for full time and part time FOOD SERVICE UTILITY positions. Location : Kiski School - 1888 Brett Lane, Saltsburg, PA 15681 Note: online applications accepted only…
Lead Carpenter
Join Our Team as a Lead Carpenter at Volpe Enterprises! Are you a highly skilled carpenter with a passion for craftsmanship and a strong background in residential remodeling? Do you thrive in a tea…
Wait Staff - Server 000021779
Job Description Serving others prepares you to lead others. As a Server on our team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serv…
OSB AmeriCorps Member
Job Description Job Description The OSB AmeriCorps Member of Overbrook School for the Blind exudes a passion for the school, its students, and its employees. This position will report directly to…
Optometrist opening in western Pennsylvania
Optometrist needed for office setting in western Pennsylvania college community. This will be a hospital employed position working with successful ophthalmologists and optometrists in very modern of…
Mechanically Inclined Maintenance Shop Hand
Job Description Job Description Job description Position Summary: We are seeking a Mechanically Inclined Maintenance Shop Hand to join our team. This hands-on role is ideal for someone wit…
Hair Stylist For Sundays
Wild Styles Children's Hair Salon in Warminster, PA is looking for one hair stylist for our very busy Sunday shift. We are located on 301 York Road. Our ideal candidate loves kids and can work in a b…
Service Sales Representative - First Aid and Safety
Requisition Number: 205146 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. R…