Field Learning & Recognition Specialist REMOTE

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

Job Summary

The Field Learning & Recognition Specialist supports the design, development, delivery, and reinforcement of training materials that help field teams understand and execute selling behaviors, operational processes, and guest experience expectations. This role focuses on creating clear, field-ready learning content, assisting with training facilitation, maintaining training resources, and coordinating recognition programs that support engagement, retention, and performance.

Key Responsibilities

• Develop and maintain learning materials such as job aids, guides, presentations, e-learning modules, and training documentation.
• Apply basic instructional design principles and adult learning concepts to ensure learning content is clear, engaging, field-ready, and easy to use.
• Document operational processes, procedures, and workflows in a clear, structured, and field-ready format.
• Capture selling behaviors, service expectations, and guest experience standards in a way that is practical, consistent, and easy for field teams to apply.
• Translate selling, service, and process updates into learner-facing content with support from leaders.
• Review learning content for accuracy, consistency, approved terminology, and alignment to current field learning standards.
• Responsible for maintaining the field specific components of the Dayforce LMS system, including uploading and updating of all materials.
• Support reinforcement of training content after launch by partnering with field leaders and People Partners to identify where additional learning support, clarification, or coaching resources may be needed.
• Monitor and track new stylist productivity and performance during the first 90 days of employment, in partnership with Store Managers, Regional Directors, and People Partners, to identify coaching needs and support ramp-up, engagement, and retention.
• Promote existing recognition strategy, platforms and programs within the field, Own and execute recognition strategy for field teams and stylists, including service anniversaries, top-performer awards, and additional culture-building initiatives that drive engagement and retention.
• Schedule and coordinate onboarding training for newly hired Regional Directors (RDs) and Store Managers (SMs), including logistics, facilitators, materials, travel arrangements, and 30/60/90-day follow-up to gather feedback on training effectiveness and identify additional support needs at each milestone.
• Partner with Divisional Vice Presidents to create and support a Regional Director Academy.
• Analyze training effectiveness against key business metrics, such as completion rates, adoption of desired behaviors, post-training feedback, productivity, retention, and guest satisfaction, and recommend improvements.

Required Qualifications

• Bachelor’s degree in Education, Instructional Design, Communications, Business, or a related field, or equivalent experience.
• 2+ years of experience in training, learning support, instructional content development, or a related role.
• Ability to translate business priorities and field expectations into simple, actionable training content.
• Strong attention to detail, especially related to content accuracy, version control, reporting, and process documentation.
• Strong written communication skills with the ability to explain processes clearly and concisely.
• Basic proficiency in learning or content development tools (e.g., PowerPoint, Word, Canva, or similar).
• Ability to learn new processes quickly and apply feedback constructively.
• Experience in a multi-unit retail, salon, or other service-based brick-and-mortar business preferred.
• Strong organizational and project management skills, with the ability to coordinate multiple training schedules and stakeholders simultaneously.
• Comfort reviewing and analyzing productivity and performance data to identify trends and coaching opportunities.
• Comfortable facilitating both in-person and virtual training sessions to audiences at varying levels of the organization.
• Ability to travel to store locations as needed to support training.

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [email protected] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.