NOC Technician (Coudersport Area)
JOB SUMMARY:
Zito is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a positive attitude to face the challenges of a high energy organization. This position may require evening, night and/or weekend hours to include holidays.
⚬ Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc. and drive issues to resolution.
⚬ Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting
⚬ Work and escalate issues/network events internally and externally with various providers/vendors
⚬ Provide excellent customer service and technical support to a variety of clients
⚬ Responsible for network connectivity of over 6,000 devices
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
⚬ Basic knowledge of TCP/IP
⚬ Basic knowledge of WAN and LAN hardware and technology
⚬ Basic knowledge of Cisco/Juniper
⚬ Tenacious problem solving skills, strong attention to detail and results orientation
⚬ Knowledge of telecom products and services
⚬ Ability to communicate orally and in writing in a clear and straightforward manner
⚬ Ability to handle multiple projects and tasks
⚬ Ability to use personal computer and software applications (i.e. Word, Excel, etc.)
⚬ Ability to work in self-disciplined environment
⚬ Well organized with good time management skills
Submit resumes to: [email protected]
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