Warehouse Operations Supervisor

Bilingual Warehouse Operations Supervisor

Location: Allentown, PA
ON SITE - Full Time
Bilingual: English/Spanish

Pay
$60k to $65k

Overview
This role is responsible for daily supervision of warehouse operations, customer order fulfillment, and logistics processes. The supervisor ensures a safe, efficient, and high performing operation while supporting growth through strong leadership, planning, and continuous improvement.

Key Responsibilities

Associate Leadership and Development
• Lead and support the warehouse team through daily floor presence and hands on leadership
• Provide orientation, training, coaching, and ongoing development
• Foster a safe, clean, and respectful work environment
• Address performance issues, conflict resolution, and associate concerns
• Conduct regular performance feedback and annual reviews
• Ensure associates have proper tools and equipment to perform their jobs safely

Operational Planning
• Plan and adjust daily and weekly staffing and workload
• Forecast volume and align labor, equipment, and space needs
• Minimize unplanned overtime through effective scheduling
• Oversee equipment maintenance to ensure safety and reliability

Human Resources Support
• Communicate and enforce company policies and procedures
• Participate in recruiting, interviewing, and onboarding
• Support performance management, coaching, and corrective action
• Assist with hourly associate retention and turnover goals

Process Improvement
• Identify workflow inefficiencies and recommend improvements
• Lead productivity and safety focused process improvements
• Participate in site projects, workshops, and best practice sharing
• Collaborate with other locations to improve operations

Communication
• Lead pre shift meetings and ensure clear shift handoffs
• Communicate work expectations using standard procedures
• Maintain a professional environment for drivers, vendors, and customers
• Partner with internal teams to support operational goals

Reporting and Inventory Control
• Track and report key performance indicators and operational metrics
• Ensure accurate receiving, picking, shipping, and inventory management
• Complete required customer and vendor documentation
• Support audits, quality reporting, and equipment reporting

Physical Requirements
• Ability to walk the warehouse floor throughout the shift
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent lifting up to 10 pounds and occasional lifting up to 25 pounds
• Ability to meet vision requirements including close and distance vision, depth perception, and focus adjustment