Service Manager

Position Summary: Peachtree Catering and Events, a premier catering and event production firm based in Radnor, Pennsylvania, is seeking a Service Manager to lead and uphold service excellence at events across our exclusive venues and off-premise locations, especially as it relates to Front of House roles like Event Manager, Server, Bartender, and Dignitary (Wedding Attendant). This position plays a critical role in the execution of high-end events, ensuring that all front-of-house staff operate at the highest standard of hospitality, professionalism, and preparedness. The Service Manager will work in close partnership with the Staffing Manager, Operations, Culinary, and Sales teams to ensure a seamless guest experience and maintain staff accountability and quality control. Key Responsibilities Attend events regularly to oversee service execution, assess staff performance, and address issues in real-time Collaborate with the Staffing Manager on training, feedback, and staff development to ensure excellent standards of service Review Banquet Event Orders (BEOs) and coordinate with Event Managers and Lead Servers to ensure service setup aligns with client expectations Monitor and support new staff members on-site, ensuring adherence to Peachtree's service standards and protocols Provide real-time coaching and post-event feedback to service staff, including escalating performance concerns as needed Coordinate with Event Managers to resolve staffing or service issues during events, acting as the escalation point when needed Conduct spot checks and service evaluations to ensure SOPs are followed (uniform, timing, tray service, etc.) Communicate observations and service outcomes with the Staffing Manager and HR post-event Assist in developing and refining service SOPs, training documentation, and onboarding protocols Maintain a professional presence and act as a brand ambassador for Peachtree's hospitality standards Qualifications 3+ years of experience in event service management, fine dining, or upscale catering Proven leadership skills and the ability to manage and inspire a large, diverse FOH team Strong understanding of hospitality standards, service etiquette, and event flow Ability to collaborate across departments and provide constructive feedback Excellent attention to detail and strong organizational skills Ability to think quickly and resolve conflicts calmly in high-pressure situations Comfortable working evenings, weekends, and holidays in alignment with the event schedule Reliable transportation required; RAMP certification and wine/food knowledge a plus ====== Who we are - Stone Soup, Inc., is dedicated to setting new standards in service, cuisine, and employment experience. Our goal is to collaborate with talented hospitality professionals and offer opportunities to learn and grow within the industry. As part of that goal, we perform off-premise catering throughout the tri-state region as Peachtree Catering. Our exclusive venues include: Pomme, an 8000-square-foot contemporary clubhouse in Radnor on Philadelphia's Main Line; Parque, is a beautiful mansion in Ridley Creek State Park in Newtown Square; Portico is an enchanting venue at a Victorian mansion in Philadelphia; The Willows is an elegant venue in a scenic park on Philadelphia's Main Line. We are always in search of new opportunities. We seek inspired candidates who are passionate about food and the guest experience.