Retail Store Manager

Duties:

• Customer Service : Greet customers warmly and in a friendly manner, answer their questions about the menu, and provide recommendations. Handle special requests and address any concerns or complaints.
• Order Taking and Processing : Accurately take and process customer orders, both in person and over the phone. Ensure that orders are correctly prepared and packaged.
• Cash Handling : Operate the cash register, handle cash and credit card transactions, give change, and maintain accurate records of sales.
• Inventory Management : Monitor stock levels of cookies and other products. Inform the manager when supplies are low and help with restocking as needed.
• Cleaning and Maintenance : Keep the counter area clean and organized. This includes wiping down surfaces, cleaning spills, and maintaining a tidy workspace.
• Product Display : Ensure that cookies and other items are attractively displayed. Refill displays and arrange products to appeal to customers.
• Adherence to Health and Safety Standards : Follow health and safety guidelines to ensure that food is prepared and handled properly. Maintain personal hygiene and adhere to cleanliness standards.
• Assist with Baking and Preparation : Depending on the size of the shop, you might assist with baking cookies or preparing ingredients.
• Promotions and Marketing : Inform customers about special offers, promotions, and new products. Help with in-store marketing efforts, such as setting up displays or sampling.
• Communication with Team : Work effectively with other staff members, including communicating any issues or needs to the manager.

Requirements

• Upbeat attitude
• Retail experience preferred
• Can lift up to 30 Lbs
• Ability to multitask and produce in a fast-paced environment.
• Must be team oriented.
• ServeSafe Certification, or ability to pass a ServSafe test required.
• Prior knowledge of FIFO product rotation systems strongly preferred.
• Strong attention to detail required.

Company Information:

• Competitive wages (hourly based on experience) plus tips
• Family atmosphere with friendly and dedicated co-workers
• Advancement opportunities and growth potential
• Full time or Part time position; weekdays and/or weekends.
• 6 paid holidays 
• 401k Retirement Savings Plan with match
• Certifications and Trainings paid
• Commuter Benefits
• Dining Discounts
• Free Cookies