Remote Customer Support Representative

Remote Customer Support Representative Location Remote in Philadelphia, PA :

Pay : $21.50 - $28.50/hour Training Hours : 10 days; Monday - Friday 9:00am - 4:00pm Done with Training : Permanent shift 8:00am - 4:00pm Location : Remote

If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, Be a part of a company that invests in its employees' growth and development. We are looking for Remote Customer Support Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Service Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.

Key Responsibilities

• Handle high volume of inbound calls from customers and direct them to the proper departments if applicable.
• Work closely with other departments to ensure a positive customer experience.
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary.
• Help explain contract details.
• Manage existing customer relationships that give our customers peace of mind and worry-free driving.
• Process payments and set up payment arrangements to resolve customer accounts.

Key to Success

• Excellent customer service, communication, and listening skills.
• Can work in a fast-paced environment, under pressure, and with other employees.
• General computer and typing skills.
• Available for immediate full-time work
• Passion for customer service and quality work
• Must be focused and reliable.
• Ability to prioritize, Organize and multitask.
• High School diploma or GED required.

Salary and Benefits

As an industry leader, We provides competitive compensation with full and part-time opportunities—but that's just the beginning. Our benefits include:

• Additional bonus and incentive opportunities
• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment
• Health insurance, vision, dental and paid time off

Equal Employment Opportunity

We are proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Job Type: Full-time, Part-time

Pay: $21.50 - $28.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Call center: 1 year (Required)

Work Location: Remote