Assistant Store Manager

MAIN DUTIES AND RESPONSIBILITIES

The Assistant Store Manager position is responsible for helping oversee the daily operations of the store, adequately staffing to meet store needs and enforcing day-to-day company policies.

As the Assistant Store Manager, you will play a pivotal role in managing our team of retail associates and bartenders, interfacing with our customers, and contributing to the overall success and profitability of the store.

The Assistant store Manager is a leadership member, and will be expected to perform at the highest possible level and showcase the greatest possible results within their stores.

BAR

• Watch for customer intoxication levels and be comfortable with removing unruly customers.
• Help oversee all bar f&b training and procedures to ensure all Secondhand Ranch guidelines and procedures are followed.
• Help maintain bar and floor cleanliness
• Help all bar training
• Ensure Bartenders are trained in mixology, prepwork, and taste testing with all drinks and food.
• Help with bar and store orders
• Be familiar with the menus and bar promotions and educate staff appropriately.
• Keep bar fridges fully stocked and no fridge should look or appear empty.
• Responsible for maintaining bar merchandising to the standards set by the Store Merchandising team.
• Help conduct all new staff interviews. Give input and ask questions to help ensure the top candidates are hired.

RETAIL

• Responsible for communicating with management to keep up to date with new store sales, promotions, new product introductions, and is expected to educate their staff accordingly.
• Be familiar with these four tools: in-store sales incentives, slogans, business model, and ethos.
• Drive sales by building enthusiasm for products and the concept of the store and should spread that enthusiasm to staff.
• Begin each shift with a daily staff huddle to go over store goals and expectations for the day.
• Train staff to greet each customer upon entering the store.
• Oversee and enforce restocking protocols within staff. All merchandise should be fully stocked and front faced at all times. Vinyl racks should be properly merchandised to display all vinyl organized and neat at all times.
• Ensure stockroom stays neat and organized to avoid any safety and health hazards and to provide clear access to back stock merchandise for restocking purposes.
• Communicate with the Store Merchandising team for approval BEFORE remerchandising any part of the store. Stay up to date with any changes the Store Merchandising team may implement.
• Be familiar with our return policy, and effectively resolve any customer complaints in a professional manner.
• Collaborate weekly with the Area Manager to ensure the store lives up to standards.
• Help train staff regarding all merchandise, vinyl, and vintage product knowledge to provide proper customer service and answer any questions the customer may have.

STAFF

• Ensure all staff are following F&B safety guidelines and procedures and have attained their Servsafe certification.
• Follow appropriate onboarding procedures for new staff, and complete the training checklist BEFORE allowing new staff to be scheduled for regular shifts.
• Help train all staff
• Set the example by providing outstanding customer service and follow the customer service guidelines at all times. Train staff on customer service guidelines.
• Know how to handle health department inspections, and consistently follow our food & safety guidelines.
• Maintain a positive and professional attitude in store along with the entire staff. Approach customers with an open heart and warm welcome. Train staff to do the same.
• Educate staff on all unique bar offerings and different food menu items.
• Train all staff on Square POS systems, and consistently monitor transactions to ensure proper checkout procedure is followed. Teach staff members on upselling on every single transaction.

ASSISTANT STORE MANAGER REQUIREMENTS:

• Excellent interpersonal communication.
• A customer service-oriented attitude.
• Confidence to lead and direct a team of associates.
• Ability to manage time and stay organized.
• Strengths in leadership, management, team building, and problem-solving.
• Capability to thrive in a fast-paced and oftentimes high-pressure environment.
• Enthusiasm and a positive attitude.
• Ability to track and report budgets and expenses.
• Money handling experience
• Organization in ordering, reporting, and upkeep of all bar inventory.
• Familiarity with bartending practices and ability to train bartenders.
• Must be available to work at least 40 hours per week in store, nights, weekends and holidays.

Other Requirements:

• Must live in or be able to reliably commute to our Philadelphia location
• Must have Philadelphia food handling certificate
• Must be able to provide proof of ability to work in the United States.
• Must be available to work nights and weekends